Operations Manager (Customer Onsite)

The Operations Manager is responsible for orchestrating end-to-end Order Management and

logistics supporting Order Management demands. Serving as the primary escalation point and

interface between NASA technical leads, program stakeholders, and cross-functional

operations, supply chain teams, and partner engagement teams. This role applies deep

logistics and systems deployment expertise to deliver mission-critical compute, network, and

data center infrastructure on schedule, while maintaining strict adherence to NASA operational

standards.

Responsibilities

● Oversee the end-to-end order lifecycle from requisition intake and validation to

fulfillment, staging, and site deployment across NASA centers and partner facilities in

support of the customer’s journey

● Serve as the primary escalation point for NASA program managers, engineering teams,

and vendor networks regarding complex order inquiries, delays, and critical supply

bottlenecks.

● Direct, mentor, and balance the day-to-day workload of the Operations Coordinator

team, handling tiered operational questions and ensuring quality across high-volume

order pipelines.

● Audit and analyze order fulfillment cycles, vendor lead times, and capacity forecasts to

identify operational bottlenecks and implement process improvements.

● Review, refine, and present infrastructure demand forecasts, SLA compliance

dashboards, and order status reports to senior NASA leadership and other stakeholders

● Lead weekly customer operational syncs, pipeline reviews, and cross-functional

alignment sessions with site operations, logistics teams, and other various stakeholders

● Develop, document, and maintain Standard Operating Procedures (SOPs) for order

triage, change management, and asset tracking.

● Execute structured training and onboarding plans to scale coordinator capabilities and

ensure compliance with federal asset tracking standards.

● Assume operational leadership and decision-making authority during critical deployment

windows or when senior operations management is unavailable.

● Foster a high-reliability team culture centered on operational precision, customer

partnership, and proactive risk mitigation