Accounts Receivable Operations Specialist

The Accounts Receivable Operations Specialist supports the overall health and management of the assigned accounts receivable portfolio. The role provides proactive oversight across aging, disputes, account reconciliation, credit and risk awareness, internal coordination, and timely resolution. The position identifies barriers to resolution, establishes clear ownership, drives follow-through, escalates risk, and helps prevent repeat issues. Customer payment collection activities are not within the scope of this position. 

Position Schedule:  Monday – Friday ; 8:00 am – 5:00 pm

Accounts Receivable Risk Management

• Monitor the district AR portfolio and identify accounts requiring review, escalation, or corrective action.

• Review high-risk accounts, including past-due balances, reserves, payment trends, aged credits, unresolved disputes, and credit exposure.

• Coordinate AR escalations with Operations, Sales, Account Management, Centralized AR, and leadership.

• Support complex AR matters involving bankruptcy, legal issues, bad debt, and customer risk.

Dispute & Resolution Management

• Monitor invoice disputes and ensure timely progression toward resolution.

• Coordinate ownership of disputes and partner with stakeholders to resolve discrepancies.

• Escalate aged, stalled, or high-impact issues as needed.

• Analyze dispute trends and identify opportunities to improve billing accuracy and reduce rework.

• Maintain documentation and visibility of outstanding issues and actions.

AR Reporting & Financial Visibility

• Prepare for and support AR/Credit review meetings.

• Review high-risk accounts, aging trends, reserve exposure, payment concerns, and action items with stakeholders.

• Track follow-up actions and provide reporting to leadership, Sales, Account Management, and Operations.

• Analyze AR and accounting reports to identify risks, trends, and improvement opportunities.

Customer Account & Credit Management

• Monitor and resolve aged customer credits.

• Support refunds, ACH/vendor setup documentation, invoice recap processes, and customer-specific AR requirements.

• Coordinate with customers and internal teams to resolve account issues and obtain required approvals.

Process Improvement & Cross-Functional Support

• Serve as a resource for AR processes, systems, and policy changes.

• Support implementation, communication, and adoption of AR process improvements.

• Provide guidance to Operations, Finance, Sales, and Account Management teams.

• Identify process gaps, improve accountability, and drive resolution of recurring issues.