Manager, Ocean Import & Supply Chain Services

Major Duties and Responsibilities

Develop People

• Recruit, coach, and develop team members.

• Conduct regular one-on-one meetings and performance reviews.

• Create development plans and succession plans.

• Build leadership depth and identify future leaders.

• Foster an environment focused on collaboration, accountability, and continuous improvement.

Drive Customer Success

• Ensure customer SOPs are accurate and maintained.

• Oversee service delivery and escalation management.

• Partner with customers to improve visibility, execution, and supply chain performance.

• Build long-term strategic relationships with key accounts

Lead Operations

• Manage Ocean Import, Order Management, and Delivery Management teams.

• Ensure operational excellence and compliance with company standards.

• Drive process improvement and productivity initiatives.

• Monitor operational performance metrics and customer service levels.

• Support the implementation and transition of new customer business.

• Maintain accurate shipment visibility and milestone reporting.

Grow the Business

• Partner with district sales and account management teams to identify growth opportunities.

• Support customer presentations, proposals, and solution design efforts.

• Develop strong relationships with customers, carriers, transportation providers, and internal network partners.

• Act as a subject matter expert for Ocean Import and Supply Chain Services solutions.

Lead Financial Performance

• Manage departmental revenue and expense performance.

• Review profitability, productivity, and customer growth trends.

• Participate in budgeting and forecasting activities.

• Ensure accurate financial reporting and billing processes.