Restaurant Captain (Server)

• Guide service flow, support real-time decision-making, and ensure all guest interactions reflect the graciousness, thoughtfulness, and precision of The Restaurant at JUSTIN

• Provides an excellent customer experience to uphold Forbes 5-star services/standards and follows all company and safety procedures and policies

• Assist with dining room setup, including linens, glassware, silverware, tabletop details, and equipment such as fans or heaters

• Manage beverage service and taste, open, and pour wines; serve and describe wines in accordance with the Court of Master Sommeliers

• Deliver and clear food courses in coordination with FORBES 5-Star Service standards

• Speak about food with accuracy, ease, and elegance, avoiding slang

• Provide knowledgeable, graceful, and attentive service with natural timing and a warm approach

• Oversee table maintenance through delegation or direct action

• Maintain clean and organized service stations and side work areas throughout the shift

• Maintain the cleanliness of all interior and exterior guest areas

• Reset and flip tables with speed and attention to detail

• Anticipate and respond promptly to guest needs and requests

• Communicate special table needs and guest requests to the kitchen

• Break down and close the dining room post-service, including polishing, organizing, and restocking service tools and equipment

• Maintain a clean, well-kept uniform and a natural, professional appearance

• Participates and ensures compliance with all opening and closing duties as determined and published by the Restaurant Manager or Executive Chef

• Keeps up to date on new JUSTIN releases as well as viticulture and winemaking techniques