Customer Service Representative, International

• Act as liaison for Teleflora and International affiliates by providing superior service that reinforces our commitment to International Orders

• Obtain a thorough understanding of Teleflora Statements with a primary focus on International orders, adjustments, and relay

• Responsible for maintaining spreadsheets and reconciling monthly statements

• Maintain price updates and directory information for international accounts

• Preparation and submission of International wire transfers and special handling of checks

• Handle adjusting entries, statements, and special mailing

• Gain a thorough knowledge of the Customer Service and International Services Departments. Handle all inquiries regarding flower orders received and sent to/from International countries

• Work directly with domestic and international florists to resolve any issues with International orders  

• Document and track all customer complaints accurately, which will allow us to monitor and address concerns as needed

• Communicate with other departments to help meet departmental needs

• Other responsibilities as assigned by Manager, Supervisor, or Team Leader