Associate, Wonderful Store

Customer Experience

• Welcome and acknowledge customers upon entering the store and provide a friendly, helpful experience throughout their visit.

• Develop and maintain a strong knowledge of Wonderful Company products, brands, and merchandise to confidently assist customers with product selection and recommendations.

• Complete comprehensive wine education and training to develop a strong understanding of the Store’s wine portfolio, including varietals, regions, tasting profiles, and food pairings.

• Use wine knowledge to confidently guide customers in selecting wines based on preferences, occasions, meals, and desired flavor profiles, while providing thoughtful pairing recommendations.

• Maintain a positive and professional attitude with customers and colleagues.

• Resolve routine customer questions and concerns and escalate issues to management when appropriate.

• Maintain a professional, approachable, and service-oriented presence that reflects the Wonderful Company’s brands and culture.

Store Operations & Merchandising

• Maintain a clean, organized, fully stocked, and visually appealing sales floor, including shelves, refrigerators, merchandise displays, and storage areas.

• Follow established merchandising standards and product placement guidelines; maintain accurate pricing, signage, and promotional materials.

• Rotate and replenish products as needed and assist with seasonal displays, promotional events, product launches, and other Company Store initiatives.

• Operate and troubleshoot the store’s POS (Clover/C7) system accurately and efficiently.

• Follow all company policies and applicable laws regarding the sale and handling of alcohol and other age-restricted products, including established age-verification and transaction procedures.

• Assist with opening and closing procedures, including preparing the store for business and securing the store at closing.

• Follow established safety, security, product handling, and customer service procedures to support a safe and welcoming environment.

• Communicate operational, equipment, inventory, and maintenance issues to management in a timely manner.

• Work collaboratively with Company Store leadership and cross-functional partners to support efficient daily operations and positive customer experience.

• Perform other duties and responsibilities as assigned.

Inventory & Receiving

• Receive, inspect, organize, and appropriately store incoming products and merchandise.

• Monitor inventory levels and communicate low-stock items to management.

• Identify damaged, expired, or otherwise unsellable products and follow established procedures for disposition.

• Assist with maintaining accurate inventory records and SKU information.

• Support inventory transfers, replenishment, and product organization in the back-of-house storage area.