Health Plan Advisors

The Health Plan Advisor you will be responsible for re-selling Individual medical plans to existing members in all WellPoint states. As a Health Plan Advisor you will be responsible for increasing member retention (decrease in lapse rates) by working with at-risk members. 

• Provides detailed analysis that identifies and promotes the value of the existing plan. 

• Provide customers with counseling and recommendations for plan changes. 

• Responsible for working with members during rate increases or at risk of leaving. 

• Associate will work with cancellation.

• Partner with the Underwriting team to provide alternate plan options.

• Follow up on retention leads through outbound communications via phone or in writing.