Drawback Consultant

As a Drawback Consultant you are responsible for all aspects of a customer’s drawback program. This includes, but is not limited to, collecting and analyzing necessary import and export data, filing accurate and timely claims, acting as primary liaison between customer and CBP and ensuring the overall program’s success and regulatory compliance.  Additional duties as assigned.

Major Duties and Responsibilities:

Analyze, format and verify all data to process accurate and complete drawback claims and maintenance of those documents

Maintain clear and complete notes of any nuances or peculiarities related to the customer’s data, product identification codes, set or bills of material, claims or methodology for managing the account

Understand customer’s duty recovery and service level expectations

Escalate customer, data and claim issues and delays to Department Manager as appropriate

Maintain a “customer-centric” approach: routine updates of claim submissions or data issues that might delay claim submissions. Over-communication verses under-communication.