Brokerage Post Entry Agent

The Brokerage Post Entry Agent proactively executes flawless operational performance, productivity, technical expertise, excellent customer service and consistently driving efficiency, supporting our Vision and Mission Statement.  The Post Entry agent supports post entry activities and projects while ensuring compliance with brokerage imports standards, policies and procedures.

Key Deliverables

Proactively monitor the following key metrics to achieve the expected results:

Employee Satisfaction

• Complete 52-hour training per year (4.5 per month).

• Complete all mandatory trainings timely. Including New Hire trainings timely.

• Ensure timely completion of CICS (2 years) and Billing Certification (1 year).

• Employee development ownership, participating in all scheduled 1:1’s and EPE’s in a timely/actively manner.

General responsibilities:

• Exemplify and Teach Our Culture, Mission and Goals.

• Follow the 10 Critical Success Factors.

• Contribute to build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

• Timely completion of 52-hour trainings per year (4.33 per month) and required trainings.

• Own your self-development. Prepare, follow-up and execute on your personal development goals.

Post Entry Activities 

Efficiently monitor the Post Entry Management Application, assisting in all activities related to post entry submissions, working in coordination with customer, operations, the CEE and CBP when appropriate.

• Performance: Ensure self-assessing, proactively prioritization of requests depending on workload, urgency and time sensitivity based on Customs Regulations timelines.• Organize and re-prioritize all request as needed to meet all deadlines accordingly:• Post Summary Corrections (PSC).

• 520D NAFTA Refund request.

• 3347 Declaration of Owner.

• 514 Protest and CAPE filings.

• Keep all Post Entry documentation updated and referenced in our electronic records.

• Actively participate in identify improvement opportunities of our tools and continuously strive for efficiency, productivity and quality of the service.

• Strong knowledge of customs regulations and proper follow of our post entry procedures.

• Monitor and properly tend to Customs rejections, identify PSC docs required requests, email management, 520D USMCA refund status review, 3347 Declaration of owner confirmations, and CEE communications.• Consistently close off all finalized post entry & 520D projects with recaps and invoice customers accordingly.

• Upload all pertinent project back up correspondence and information.

• Review all 520D USMCA refund request for USMCA certifications compliance.

• Review all PSCs for customer approval and appropriate compliant back up or customer confirmation prior to submission.

• Review all 3347 Declaration of owner for compliant customer approval and CEE notification as well as CEE feedback/confirmation correspondence, upload all backup to our electronic records.

• Communications to our customers, both internal and external, are expected to be continuously maintained at the highest level.  Ensure that the customer is aware of the status and/or problems relating to the service provided.• Responses to inquiries from internal and external sources are prompt, accurate and reliable.

• A professional, courteous and confident attitude should always be displayed to our customers and co-workers.

• All correspondence should be addressed within the hour or acknowledge the request and action within 24 hours.

Security, Health and Safety

• Immediately report any unsafe condition or incident to the Branch Health and Safety representative.

Finance

• Understand and follow credit policy.

• Timely and correctly bill all processed entries, update CFIT notes with any exceptions.

• Understand all accounting processes and reports and its impact.

• Monitor and constantly work on preventing monetary losses.