Customer Service Representative

Schedule

Five 8-hour shifts a week, weekends and holidays required.

Start and end time will be anywhere from 7:00am to 6:00pm. Schedule will change with business needs every 4-5 months.

The Role

Customers Service Representatives are responsible for handling complaints, processing orders, and providing information about the various products and services the company provides for its customers. To address any customer needs, the team works closely with the Operations Support and Transportation departments on a daily basis.

Essential Responsibilities Include, but Not Limited To:

• Provides timely and accurate information to incoming customer requests about order status and product details.

• Processes customer orders/changes/returns according to established department policies and procedures.

• Provides timely feedback to the company regarding service failures or customer concerns.

• Partners with the sales team to meet and exceed customer’s service expectations.