Tax Operations Specialist I

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Tax Operations team works closely with our clients, agencies, and internal teams such as onboarding, customer care, and banking. Our primary focus is ensuring compliance with US payroll tax filing and deposits for our clients. The Tax Specialist will be responsible for contributing to the day-to-day success of the Tax Operations team. This individual will be responsible for the completion of tasks related to maintaining client tax profiles and ensuring a smooth client experience. In addition, the Tax Specialist will serve as a key contributor to larger team and organizational initiatives to drive improvement and efficiency as we continue to grow.

A day in the life (Responsibilities)

• Perform routine payroll tax profile audits of existing clients to ensure accuracy

• Processes payroll corrections to prepare for amendments and communicates summaries of the corrections to clients

• Completes monthly New Hire Reporting to state agencies

• Assists in monthly, quarterly and annual tax filing audits

• Communicates with clients regarding missing or invalid account information

• Maintain individual performance to meet established team goals and OKRs

• Obtain accurate tax jurisdiction account information to ensure timely filing and payment of payroll tax obligations

• Participate in various processes and initiatives to ensure accurate payments and filings of client taxes

What you'll need to thrive (Requirements)

• Any Bachelor’s Degree

• 1 to 6 years experience working in a similar role or closely related field

• Knowledge of US payroll taxes including federal, state, local and paid family leave

• Prior experience in a customer service role

• Excellent written and verbal communication skills

• Ability to adapt to change and varying job responsibilities

• Effectively manage time and self-start projects

• Comfortable working with sensitive/confidential information

• Proficient in Microsoft Excel

• This is a hybrid role with 2 days per week in the Chennai office.

• The timings for the role would be 3 PM to 12 AM IST

What will help you standout (Requirements)

Payroll Tax Terms (Nice to Have)

• Local Tax filings / LIT

• US Payroll / Taxation

• Payroll Audits

• 401k, SCORP, garnishments, pretax deduction

• Payroll Testing

Payroll Tax Terms (Great to Have)

• Amended returns / Amendments

• 941, 940, W2 Filing, SUI/SUTA, FICA, Social Security, Medicare

• TPA, POA

AI at Toast

At Toast we’re Hungry to Build and Learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

#LI-HYBRID

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring

Our Approach to Hybrid WorkingWe embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast

People Are the Secret Ingredient in Our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.