Distribution Lead

• Daily process and input of all customer orders and distribution accounts.

• Provide daily operational reports that are accurate and timely.

• Generate all related paperwork and necessary information required for customer work orders, checks all orders for special requests an posts inventory records.

• Perform accurate and timely data entry for receiving, order allocation, shipping and inventory management.

• Rate domestic transportation bills.

• Trace orders as required and notifies customers of any activity concerning their order.

• Ensure accurate and timely client and vendors billing.

• Maintain damage records and backorder logs.

• Provide warehouse staff with necessary documents and information needed to complete receiving, and to ship orders.

• Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit information.

• Maintain strong relationships with vendors (trucking companies, and others).

• Compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.

Support the Supervisor in the following areas:

• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.

• Monitor workboards to ensure internal KPI’s are met e.g. timely data entry

• Build and maintaining strong relationships with customers.

• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.

• Assist in retention calls and complete customer reviews with your regular customers to document in the CRM.

• Monitor invoicing and BNP report where needed.

• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

• Be a guide for the team - mentor agents and ensure that positive attitude is maintained within the team.

• Promote productivity tools within the team (e.g. using workboard, invoice processing, expo)

• Be continuously open and positive to implementing new system changes and enhancements with the team.

 

Physical Demands

This section lists physical demands required of this job and may be edited to the specific job role.

• Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.

• Write with pencil/pen/marker

• Functions performed primarily while seated at desk