Accounts Receivable Agent – The Americas

SUMMARY DESCRIPTION: 

Manage accounts receivable activities according to company requirements by providing financial, clerical, and administrative services that result in consistent and timely payment of invoices. 

WHAT YOU DO: 

Tasks and Duties 

• Monitoring and managing accounts for the timely collection of all open invoices. 

• Review data to identify A/R risk, unresolved payment issues, gaps in internal and external processes, and payment trends. 

• Proactively identify challenges in our credit and collections process and assist the network in developing action plans to improve. 

• Provide visibility to credit and collections status, high-risk areas, and issues. 

• Carry out collection and reporting activities according to specific deadlines. 

• Support ad-hoc data analysis requests. 

• Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride. 

• Effective communication with each customer or payment center on all open invoices with escalations on items that are at-risk or past due. 

• Update internal systems with detailed collection notes listing actions and timely follow-up. 

• Build and maintain strong, collaborative relations with customers, payment centers and the internal network. 

• Reconciliation of accounts 

• Maintain accounts receivable customer profiles. 

Physical Demands 

• Use of standard office equipment - a computer with keyboard and mouse, phone, fax/copy/scan machine, etc.   

• Write with pencil/pen/marker   

• Functions performed primarily while seated at a desk 

Expeditors Key Performance Expectations 

This section lists the core business-critical performance expectations applicable to all Expeditors employees, regardless of position. 

• Exceptional Customer Service: 

Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees). 

• Job Execution: 

Consistently completes quality work that matches job expectations.  Is committed to operational excellence and continuous improvement for own job function and across the network.  All activities are compliant with company policies/procedures and code of business conduct and with government regulations. 

• Reliability: 

Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize. 

• Collaboration: 

Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay. 

• Communication: 

Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers.  Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards. 

• Culture: 

Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.   

• Personal Growth and Development: 

Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate. 

Accounting Agent Job-Specific Performance Expectations 

This section lists the core business-critical performance expectations applicable to all Accounting Agents, regardless of department or position.  

Timely and Accurate Accounting Processing 

Manages the accounts payables processes, including setting up service provider accounts, receive, review, approve and records payables accurately and timely, as per Expeditors' accounting policies. Manages the disbursement process to ensure service providers are paid accurately and timely.   

Accounting Exception Management 

Proactively monitors exception reports to identify problems on accounts, analyze exceptions and to effectively resolve issues with internal and external