Communications Dispatcher I (1704) - Citywide - (C00467)

Under supervision, the Communications Dispatcher I performs a variety of specialized duties in connection with communications dispatch functions. The Communications Dispatcher I operates a variety of communications equipment, including two-way-based station radio, telephone and radio-paging services, to dispatch and transmit information with mobile field units and communicate with the public. This is the entry-level dispatcher level.

EXAMPLES OF IMPORTANT AND ESSENTIAL DUTIES:

According to Civil Service Commission Rule 109, the duties specified below are representative of the range of duties assigned to this job code/class and are not intended to be an inclusive list.

1. Operates a variety of communications equipment and information transmitting devices such as, multi-line telephones, two-way base station radio and pager systems utilized to receive information, request reports and emergency calls from a number of mobile radio field units and telephones, or to transmit messages to field units and/or to route calls to proper bureau or detail for action.

2. Verifies and evaluates messages received to determine if information is accurate and may follow up to ensure proper receipt and understanding to determine type of action necessary and appropriate staff and/or agency to be notified.

3. Dispatches mobile units and equipment to specific work locations, including locations where traffic control, citing and towing services are needed; makes phone requests for ambulance, tow-truck or other emergency services; makes inquiries of other agencies as requested by field units; reads maps and gives directions on how to get to location of emergency.

4. Records essential information and facts from messages transmitted or received by radio and telephone by entering and retrieving data from computer, time stamping and logging messages for permanent record keeping, maintaining continuous records of the status of units assigned, and maintaining a regular log of all messages transmitted and received by radio and telephone.

5. Assists communications dispatchers to coordinate communications emergency procedures by working with staff from various City departments (e.g., Police, MUNI, Fire, Sheriff & PUC,) and communications dispatchers from 911 and DPW, during accidents, emergencies and natural or other disasters.

6. Transmits alarm information to supervisor on duty when the department needs assistance; notifies the Police department daily of streets scheduled for no-parking zones; prepares records and performs other clerical duties related to these procedures. May monitor surveillance equipment and intrusion alarms from on-site buildings.

7. Performs other duties as assigned.