Marketing Operations Program Manager

Who we are

About Stripe

Stripe is a financial infrastructure platform for businesses. Millions of companies - from the world’s largest enterprises to the most ambitious startups - use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career.

About the team

The Marketing Operations team is responsible for the systems, processes, and data infrastructure that power Stripe's global marketing engine. We partner closely with Growth, Demand Generation, Regional Marketing, Lifecycle, Sales Development, and Marketing Technology teams to ensure campaigns are executed with precision, prospect data is accurate and actionable, and our marketing technology stack operates at scale.

We are systems thinkers and operational leaders focused on improving the workflows, tooling, data quality, and processes that enable marketing and sales teams to move faster and more effectively. Our work spans campaign operations, marketing automation, prospect data management, and cross-functional program delivery.

What you'll do

We're looking for a Program Manager to lead cross-functional programs that grow Stripe's reach to new businesses in direct support of Stripe’s mission. This role sits at the intersection of technology, data, and program management, and it requires someone who can move fluidly between strategic planning and hands-on execution via deep partnerships with engineering.

You will serve as a process owner for key marketing and sales development operations work streams, partnering with stakeholders in marketing, sales development, product, and engineering to deliver scalable solutions that improve efficiency, data quality, and pipeline impact.

Responsibilities

• Responsibilities can include the following and will vary by area of coverage

• Create and lead programs to build an agentic acquisition program for how Stripe engages with prospects

• Own end-to-end program delivery for initiatives; maintain program communications, track milestones, lead cross-functional workstreams, and provide regular updates on roadmap progress

• Lead programs to address recurring sales development and/or marketing operational challenges; define objectives, success metrics, and build repeatable processes that scale

• Partner with marketing, product and engineering teams to scope business requirements, coordinate discovery, and translate operational needs into product requirements for internal tooling

• Coordinate review cycles, pilots, and feedback collection during program execution; summarize required changes, identify launch-blocking issues, and escalate risks as needed

• Drive ongoing operations improvements through process innovation, automation, and the adoption of AI-powered tools to increase productivity and transform workflows

• Maintain scalable documentation and support coordination with offshore production teams and cross-functional partners across time zones

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 6+ years of experience in B2B marketing/sales/revenue operations or a related program management role in a high-growth technology environment

• 3+ years of experience working day-to-day with marketing automation platforms, CRM platforms, prospect data, and lead management

• 3+ years of experience in end-to-end program management of cross-functional marketing, sales, and engineering initiatives

• Experience building AI agents, including examples of agents you have deployed and examples of ways you are using AI on a daily basis beyond chat

• 3+ years of experience doing your own analysis using queries, dashboards, and AI and partnering with analysts and data scientists for more complex analytics needs

• 3+ years of experience defining your own scope and goals and collaborating with a distributed, global team to deliver on them

• Excellent written and verbal communication skills, including the ability to convey complex operational concepts to diverse stakeholders across marketing, sales, and engineering

Preferred qualifications

• 3+ years of experience with Salesforce or Marketo, including lead and contact management, campaign attribution, and marketing-to-sales data flows

• Experience implementing AI tools to improve marketing operations workflows and productivity

• Experience working with global teams on a day-to-day basis

• Experience in the financial services, payments, or B2B software industries