Residential Program Manager

At Aspire Living & Learning, we don't just talk about making an impact, we live it. For more than 40 years, we've supported neurodiverse children and adults across New England and Maryland as they discover their passions, unlock their potential, and live more independently in their communities. Our person-centered services evolve with people's needs, from education and behavioral health to residential and community-based supports. We empower people to live lives shaped by their own interests, choices, and strengths. Join our collaborative, mission-driven team and bring your skills to work that makes a real difference every day.

Aspire Living & Learning is currently seeking a motivated and dedicated Program Manager to oversee the day-to-day operations for adults with developmental disabilities, ensuring that all supported individuals are receiving appropriate clinical and medical services. The Program Manager will mentor, develop and supervise shift supervisors and direct care staff, ensure adherence to all DDS, funding agency, and state regulations, maintains and monitor staffing schedule, assist with writing clinical assessments and overseeing ISP assessments, and assume on-call responsibilities as required. The Program Manager will also assist and instruct individuals in all aspects of their IP, administer medication when required, provide in-house and agency-contracted training and consultation services, adhere to budgetary guidelines, assist and instruct residents with daily living skills, behavioral and habilitative plans, medical, psychiatric and socio-emotional needs, and work with the People Team to plan and implement corrective action when necessary.

Location: North haven

Key Responsibilities:

The PM is responsible for programmatic and operational management of services that will enable individuals to reach their fullest potential. This person holds a leadership role, building effective teams through developmental supervision and championing internal and external partnerships. Below outlines key aspects of the roles and responsibilities this position holds:

Relationships and Communication:

• Cultivate a positive and productive workplace atmosphere to enhance team morale and productivity.

• Creates positive relationships with all internal and external stakeholders including employees, peers, local and state agencies as well as parents and guardians

• Ensures all communication is timely and occurs in a manner that is professional, clear and concise

• Builds trust, mutual respect and cohesion around shared mission

Program Management:

• Champions an environment in which supported individuals have choices, are treated with respect and dignity and actively engaged in their community

• Provides ongoing developmental supervision according to agency expectations ensuring employees are meeting programmatic requirements

• Creates a supportive environment in which to retain quality employees and providers

• Ensures adherence to organization-wide policies and procedures and state and federal regulations, meeting licensing and certification standards

• Provides fiscal oversight of the program(s) under the guidance and leadership of the Program Director, this includes managing cash on hand, pex, receipts, etc.

• Coordinates services to provide medical, psychiatric and social-emotional needs of the supported individuals

• Provides programmatic oversight regarding required record keeping and program and vehicle safety.

Leadership and Coordination:

• Fosters an environment where the dignity, decisions and rights of the individuals are valued.

• Foster a positive work environment while championing a culture of teamwork, growth, collaboration and communication.

• Coordinate with and provides support to other departments such as Quality Assurance/Quality Enhancement, nursing, clinical and other administrative departments.

• Provide leadership and guidance to the day-to-day operations of the shift including but limited to data collection and documentation, ISP/IEP goals, community inclusion activities, aids to daily living.

• Participate in and complete training sessions as delegated by management to enhance skills and knowledge relevant to the role.

Administrative Responsibilities:

• Oversee administrative tasks to ensure compliance including completion of employee performance appraisals, maintaining schedules for effective programming, etc.

• Ensure that all employees have received the necessary regulatory training and guidance to best support the individuals served.

• Perform any additional job responsibilities assigned by supervisors or team leaders to support the organization's smooth operation.

• Conduct training as required and assigned.

• Accept reassignment as required

Our ideal candidate:

• Bachelor’s Degree in Human Services or a related field, or the equivalent combination of education & experience required.

• Experience providing support to individuals with disabilities and challenging behaviors.

• Excellent interpersonal, organizational and communication skills.

• Previous supervisory experience strongly preferred.

• Basic Computer skills, experience using Therap a plus!

• High School Diploma or GED required.

• Empathy, enthusiasm, and a passion and dedication for helping others.

• In some locations, a valid US driver’s license, vehicle, and auto insurance may be required, with at least 3 years of driving experience. Access to reliable transportation is required, and some positions may require the use of a personal vehicle to transport supported individuals, depending on program needs.

Employees at Aspire enjoy working with a collaborative and dedicated team that values a culture of belonging and care. We take pride in offering a comprehensive benefits package to eligible employees, including:

• Comprehensive Health, Dental, & Vision Insurance - Choose from multiple medical plans, with vision coverage included at no extra cost.

• Flexible Spending Accounts (FSA) and Health Saving Account (HSA) options - Use pre-tax dollars for medical and dependent care expenses.

• Lifestyle Spending Accounts with JOON - Monthly funds for wellness, fitness, commuting, childcare, pet care, and more.

• 403(b) Retirement Plan with Employer Match - A 100% match on contributions up to 2% of your salary.

• Generous Paid Time Off - Paid sick, personal, and vacation days, plus holidays.

• Professional Growth Opportunities - Access to training, leadership and management courses, mentorship, and career advancement.

• Employer-Paid Life & Disability Insurance, Employee Assistance Program (EAP), Telehealth Services and more!

If you want to join us in making a difference and positively impact the lives of others while charting your own path of development, then we at the Aspire team would love to hear from you.

Pay Range $55,000-$60,000 annually

Aspire Living & Learning believes it must play an active role in creating a community of employees that is diverse, inclusive and equitable. Our work benefits greatly from the contributions of people of color, people from working class backgrounds, women, LGBTQ people, and individuals with disabilities. Hence, we strongly encourage applications from people with these identities or who are members of other marginalized communities.

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