Exempt to Permanent - Museum Security Supervisor (8228) - Citywide (168531)

Under general supervision, the Museum Security Supervisor assists in supervising the overall security operations of a museum.

Essential Duties

• Supervises the line security operations of a museum in order to assure the safety of museum patrons and to prevent loss or damage to art exhibits and facilities; may assist guards in securing museum exhibits and facilities, including serving a museum guard post as needed; schedules guards to meet security needs of facility and for special events.

• Supervises the general cleaning of exhibit/cases and floor areas in order to maintain the cleanliness and appearance of museum exhibition areas and other public spaces; performs walk-throughs of public areas to ensure cleanliness and the availability of informational materials (i.e., rack cards, brochures, gallery guides, etc.).

• Observes and inspects guards and their assigned areas to assure compliance with established policies and procedures and the maintenance of professional standards; monitors and evaluates performance; carries out transition procedures between shifts; assists in incident resolution as needed; provides ongoing employee training.

• May act as on-site security manager in the absence of the Assistant Director of Security and/or designated personnel in emergency situations.

• Communicates to appropriate management regarding maintenance and security conditions in the museum using various computer programs.

• Resolves complaints and provides back up support to guards during incidents where supervisory intervention is necessary; responds to staff and museum patrons' requests for information in a manner consistent with the museum's standards for customer service maintaining good public relations.

The nature of the work requires some sustained physical effort involving considerable standing and walking for extended periods of time. Incumbents may be required to work any shift, rotating shifts, weekends, holidays and overtime may be assigned as necessary. Incumbents may also be assigned to work at the South San Francisco location and may be required to carry a firearm.