Delivery Coordinator

The Supply Chain Delivery Coordinator is responsible for coordinating the movement and final delivery of containerized cargo from port, rail, and warehouse locations to customer delivery sites. This role serves as the primary point of contact for delivery scheduling, appointment management, shipment visibility, exception resolution, and customer communication. The position works closely with customers, trucking providers, warehouses, terminals, and internal operations teams to ensure deliveries are executed on time and in accordance with customer requirements. The Supply Chain Delivery Coordinator is responsible for proactively managing shipment milestones, identifying service risks, and providing timely updates throughout the delivery process. This role will initially support a dedicated Key Account with the opportunity to expand support across multiple customers and Delivery Management programs.

 

Major Duties and Responsibilities:  

Operations:

• Schedule and manage the daily drayage plan for all inbound containers to the customer’s distribution centers (including Expeditors managed, Expeditors third party partners, customer-operated and customer-contracted locations)

• Ensure timely movement of containers to mitigate all accessorial costs

• Produce multiple reports as required (daily or otherwise), including but not limited to volume forecasts, expected arrival to the marine terminals, delivery schedules, load location, and empty reports

• Understand and document current operational process flow, constantly looking for areas of improved efficiency

• Ensure all customers standard operating procedures are followed as per the Customer SOP

• Timely responses to emails in both personal and group mailboxes

• Conduct daily operations calls as needed with drayage partners, delivery locations, and the customer(s).

• Ensure the system reports including but not limited to the below list are utilized at the Learn and utilize systems configured specific to this operation (possible EDMS configuration)

• Support the manager in the following areas:

• Building and maintaining strong relationships with vendors: facility operations, trucking companies, on-site team employees

• Support after hours operations, if needed, by utilizing email on phone and laptop access

• Monitor compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations (FMC, Denied Party Screening, etc) or customer requirements.

Finances:

• Meet weekly or more if required with the department manager/supervisor

• Support the manager as required and applicable in the following areas:

• Ensure company credit procedures are followed, and utilized effectively (Credit Extensions, Branch Credit Requests, CASH account procedures, FRL process, DAP policy)

 Sales:

• Support the manager and or the sales department where needed:

• Support Account Management with relevant and current information regarding key performance measurements for regularly scheduled business reviews

• Take an active role in the transition of new business/ updates to existing business including rate schedule updates, SOP creation & maintenance, account review with operations staff, introductory meetings with customers, and proactive establishment of tactical account management by having service provider included into the transition process.

Systems:

• Ensure department is using all system tools to their greatest advantage based on your department size and organization. (e.g. using edoc import database, and other system generated reports to manage by exception)

• Be open to implementing new system changes and enhancements into your department. 

• Be involved and suggest system/process improvements.

• Set the tone of this environment within your department.

 Culture:

• Actively promote the company’s 10 cultural attributes:  Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

• Behavioral Absolutes