Senior IT Project Manager - Port of San Francisco (5504)

The Senior IT Project Manager will lead project and product management activities for the Port Modernization Project, a comprehensive initiative consisting of multiple interrelated technology projects designed to modernize the Port's business systems and operations. Key initiatives include the development and implementation of an enterprise-scale Salesforce-based system, configuration and implementation of Kahua, a construction project management platform, modernization of harbor management systems, integration with the City's PermitSF and People & Pay systems, and development of a comprehensive payments infrastructure. The position will also support additional technology modernization initiatives as the program evolves.

The essential duties of this position include, but are not limited to, the following:

• Develop project roadmaps, timelines, and implementation strategies to support the Port Modernization Project.

• Establish and manage project schedules, milestones, deliverables, and priorities to ensure timely execution.

• Collaborate with technical leads and key stakeholders to establish product direction, evaluate feature tradeoffs, and prioritize project requirements.

• Organize and coordinate advisory groups and stakeholder committees to facilitate project planning, decision-making, and implementation.

• Partner with user researchers and external consultants to plan and guide user research, discovery, and requirements-gathering activities.

• Identify and assess user needs in collaboration with technical teams and Port stakeholders to ensure technology solutions align with business and operational requirements.

• Evaluate and improve business workflows and processes in collaboration with user researchers and Port staff to enhance operational efficiency.

• Prepare and present project status reports, progress updates, and recommendations to internal and external stakeholders, including Port leadership.

• Identify and engage change champions across Port business units to support organizational readiness, user adoption, and feedback on new technology solutions.

• Manage and prioritize project and product backlogs to align development activities with business needs and project objectives.

• Lead and facilitate Agile ceremonies, including sprint planning, backlog refinement, sprint demonstrations, and retrospectives.

• Build consensus among stakeholders to resolve competing priorities, address project challenges, and support informed decision-making.

• Serve as the Port's product owner for technology solutions implemented by external partners, providing direction and ensuring deliverables meet business requirements.