General Manager of Quick Service Restaurants

Eataly’s bustling marketplaces contain a variety of quick service counters featuring coffee and drinks, pastries and gelato, pizza and focaccia, paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location, collaborating closely with Retail and Full Service Restaurants.

Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers, and QSR Service Leads, as well as hourly Sales Associates and Baristas.

• Organizes and directs the store’s QSR operations to maximize profitability while upholding the company’s mission, values, policies, quality and guest experience standards

• Builds and leads a high-performing team: sources and hires, effectively trains, motivates, evaluates, develops and retains talent

• Oversees day-to-day operations, optimizing schedules and the deployment of the team to minimize labor costs and maximize sales

• Ensures the team always offers a consistent, high level of service to all guests

• Executes strategies around pricing, merchandizing, new products and promotions aimed at increasing efficiencies and driving sales  

• Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor

• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store

• Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals

• Estimates food and beverage needs, and requisitions or purchases food, beverage, supplies and equipment; receives and checks orders to ensure that they adhere to specifications

• Assists with employee payroll, scheduling and terminations as needed

• Documents, investigates and resolves employee and guest incidents

• Performs other duties as required or assigned