Student Success Coach - Tempe, AZ

The Student Success Coach – Workforce Solutions serves as an advocate for student success throughout the academic lifecycle for students enrolled in Workforce Solutions programs, and actively coaches’ students from the point of enrollment to graduation. They must demonstrate a high level of integrity and commitment to student success planning and advising remotely. The Student Success Coach serves the institution as a student liaison and collaborates with all departments to promote a positive, student-centered experience. To execute the functions of this role well, they must be able to communicate professionally and respectfully with students, internal stakeholders, and all other members of the college community with regularity. The Student Success Coach must embrace and promote a diverse work and learning environment. They must also facilitate collaboration and teamwork across the institution to support student success at all levels.

Please note: This role may require a flexible schedule that varies to include Saturdays and evening times to meet campus and department needs.

• Contact students regularly and proactively through virtual meetings, phone, text, and email to provide support through tools, resources, services, encouragement, positive reinforcement, and student accountability to ensure smooth transition into the program and throughout the lifecycle of student.

• Use student information systems, customer relationship management systems and reporting for timely completion of tasks and to document outreach.

• Utilizes motivational interviewing techniques and other coaching tools to help students identify ways they can be successful in school, strengthen their academic skills, and coping skills. Demonstrates expertise in coaching individuals to make positive changes.

• Seeks to resolve concerns or issues promptly and escalate appropriately.

• Deliver virtual events to support student success.

• Act as a programmatic expert for assigned programs to include all students facing policies and procedures, program and course information, resources available to students, admissions, matriculation and graduation requirements, program certifications/tests, career options, organizational structure, etc.

• Demonstrate knowledge of policy, procedures, and accreditation requirements to support student success and compliance within programs.

• Foster relationships with staff and faculty to support student success and retention.

• Work closely with the Director of Nursing Academic Services to identify at-risk students and provide necessary support.

• Collaborate with NCLEX Success Specialist to foster student success and help prepare students for NCLEX success.

• Report on student population regarding attrition and retention, lead weekly retention meetings, and participate in other meetings as required. Complete training required to perform job functions, including meeting the minimum annually required training hours.

• Recommend support resources and policies and procedures to help the student population succeed.

• Assist the Associate Director of Student Succes –WFD in developing resources, policies and processes that support student success.

• Handle and document confidential student information in a professional manner and in compliance with FERPA regulations.

• Regular, in-person attendance up to 5 days per week on campus/on site is an essential function of this position. This role requires on-site collaboration with students, faculty, and staff.

• Other duties as assigned.

Key Indicators of Success:

• Meets or exceeds the accrediting body retention standards for the assigned student population by executing tasks and collaborating with staff and faculty.

• Provide compliant documentation demonstrating that assigned students are receiving academic, student, and professional guidance throughout the lifecycle of program.

• Meets department/vertical engagement goals with assigned student population.

* Please note this position is 3 days in office in Tempe, AZ