Dispatcher

• Provide the highest level of customer service and satisfaction

• Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service

• Receive any incoming customer service calls and emails

• Schedule and coordinate all service calls and adjust drivers’ daily schedules as required

• Monitor drivers throughout the day via the dispatch system

• Create the next day driver schedule ensuring customer needs are met

• Add new customer jobs and tickets to the computer system (TCR)

• Conduct job service checks for jobs that have been out for 30 days or more

• Complete a “final edit” of each job ensuring the ticket has all the required information for billing

• Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners

• Perform other functions as necessary or as assigned