Systems Engineer, Infrastructure

• Serve as the technical lead and subject matter expert for Integrated Dermatology’s Microsoft Azure environment, including architecture, virtual machines, networking, storage, security, monitoring, resiliency, and lifecycle management.

• Design, implement, and improve Microsoft 365, Entra ID, Exchange Online, Intune, endpoint, identity, and supporting cloud infrastructure solutions.

• Administer and support Azure SQL and Microsoft SQL Server workloads, including backups, maintenance planning, performance tuning, disaster recovery, access controls, and security configuration.

• Design, implement, administer, and optimize Azure Virtual Desktop environments including host pools, session hosts, application delivery, profile management, image management, monitoring, capacity planning, performance optimization, and security configuration.

• Design, implement, test, and maintain enterprise backup, business continuity, and disaster recovery solutions including Azure Backup, Azure Site Recovery, Microsoft 365 data protection solutions, recovery testing, retention management, and recovery documentation.

• Establish and maintain architecture diagrams, baseline configurations, operational runbooks, monitoring standards, implementation plans, disaster recovery documentation, recovery testing procedures, and business continuity plans.

• Establish, document, and periodically validate recovery point objectives (RPOs), recovery time objectives (RTOs), backup validation procedures, restoration processes, and disaster-recovery testing requirements for critical infrastructure and business systems.

• Partner with application owners and vendors to troubleshoot database issues, analyze performance, support capacity planning, and implement database administration standards.

• Design, implement, maintain, and optimize Web Application Firewall solutions protecting externally facing applications, web services, APIs, and business-critical systems.

• Configure and maintain application-layer protections, including WAF managed and custom rules, rate limiting, geographic restrictions, logging, monitoring, alerting, and incident troubleshooting.

• Lead complex Tier 3 escalations, technical root-cause analysis, capacity planning, resilience improvements, and platform lifecycle upgrades.

• Automate repeatable infrastructure and administrative processes using PowerShell, Microsoft Graph, APIs, and approved orchestration tools.

• Provide technical direction and knowledge transfer to Systems Administrators and IT Support Analysts while coordinating infrastructure work with security, automation, application owners, vendors, and managed service providers.