Systems Administrator

• Administer SharePoint Online and OneDrive for Business, including site administration, permissions, document libraries, retention settings, sharing controls, storage management, governance standards, and collaboration services.

• Manage Intune configuration, device enrollment, compliance policies, application deployment, patching, endpoint security, and Autopilot processes. 

• Administer Exchange Online including mailbox management, shared mailboxes, distribution groups, mail flow configuration, email security settings, and message-tracing activities. 

• Maintain Windows servers, Azure virtual machines, Azure Virtual Desktop environments, backups, DNS, DHCP, certificates, and hybrid connectivity where applicable.

• Provide Tier 2 escalation support, assist with complex technical incidents, and perform root-cause analysis for recurring operational issues.

• Administer Microsoft Entra enterprise applications, including single sign-on (SSO), Security Assertion Markup Language (SAML), OpenID Connect (OIDC), SCIM provisioning, user-access assignments, application integrations, and identity lifecycle management for approved business applications.

• Support Microsoft 365 governance initiatives including retention policies, collaboration standards, access reviews, lifecycle management, and platform configuration standards.

• Administer Microsoft Teams including policies, voice and meeting configurations, external access, resource accounts, Teams governance, lifecycle management, and troubleshooting.

• Manage employee onboarding, offboarding, account maintenance, licensing assignment, group memberships, shared mailboxes, distribution lists, access requests, and identity lifecycle processes.

• Administer Microsoft Intune and mobile-device-management platforms including device enrollment, compliance policies, configuration profiles, application deployment, endpoint security baselines, and mobile device lifecycle management.

• Administer and support business applications and SaaS platforms through user provisioning, role assignments, SSO integrations, troubleshooting, documentation, and vendor coordination.

• Develop and maintain basic PowerShell scripts, automation workflows, and administrative processes to improve operational efficiency and reduce manual effort.

• Develop and maintain technical documentation, knowledge base articles, administrative procedures, configuration standards, and operational runbooks.

• Maintain monitoring, alerting, asset inventory, system documentation, access reviews, and operational runbooks. 

• Support practice onboarding, technology transitions, vendor coordination, and site remediation activities. 

• Execute approved changes using disciplined change control and validate service health after implementation.