Business Applications & AI Engineer

• Serve as the primary technical owner and subject matter expert for business applications including Dynamics 365, Power Apps, Dataverse, HubSpot, Microsoft Copilot, and other enterprise business systems.

• Design, develop, customize, configure, and maintain business applications, workflows, forms, automations, integrations, and data models to support business objectives.

• Conduct stakeholder interviews, workshops, and requirement-gathering sessions to identify business needs and document detailed functional and technical requirements.

• Create business requirements documents, solution designs, scope documents, process flows, user stories, acceptance criteria, and implementation plans.

• Design, develop, and maintain integrations between enterprise applications utilizing APIs, Power Automate, Azure Integration Services, Microsoft Graph, web services, and other approved integration platforms.

• Develop and support AI-enabled solutions leveraging Microsoft Copilot, Copilot Studio, Power Platform AI capabilities, Azure AI services, and approved generative AI technologies.

• Participate in Agile development processes including sprint planning, backlog refinement, effort estimation, sprint reviews, retrospectives, and release management.

• Collaborate with business leaders, department stakeholders, vendors, and technical teams to ensure successful delivery of business application solutions.

• Develop and maintain operational and executive reporting solutions using Microsoft Power BI, including data preparation, semantic models, dashboards, reports, visualizations, and appropriate data-access controls.

• Create and maintain application documentation, training materials, governance standards, support documentation, and knowledge transfer materials.

• Analyze existing business processes and identify opportunities for workflow optimization, automation, system consolidation, and data standardization.

• Establish and maintain application governance standards, security models, change control processes, development standards, testing procedures, and lifecycle management practices for business applications.

• Coordinate with software vendors, implementation partners, consultants, and internal stakeholders to troubleshoot issues, manage application enhancements, and evaluate new platform capabilities.

• Develop and deliver user training, documentation, adoption strategies, and change-management activities for new business application solutions and AI initiatives.

• Evaluate emerging AI technologies and identify opportunities to leverage Microsoft Copilot, Copilot Studio, Azure AI services, and automation technologies to improve business outcomes and operational efficiency.