Operations Excellence Manager

Position Summary

The Operations Excellence Manager (WMS / Data) leads systems, data, reporting, and technology initiatives across TA Services' warehouse operations. This role drives standardization, process improvement, automation, and technology implementation to support current business needs and future growth.

Days and Shift Information

• Full-time, Monday through Friday.

• Standard business hours, with flexibility to support operational needs, project implementations, and site requirements.

• Travel between warehouse locations may be required.

Key Responsibilities

• Operational Excellence & Technology Strategy: Develop and execute strategies that improve warehouse operations through WMS optimization, warehouse automation, JotForms, system enhancements, and new site implementations. Partner with Corporate IT and the PMO to ensure solutions are scalable, secure, sustainable, and aligned with business objectives.

• Systems, Data & Reporting: Standardize dashboards, reporting, data mappings, and systems across warehouse locations. Drive reporting automation, maintain comprehensive system documentation and work instructions, provide database power-user support in partnership with IT/Data, and lead JotForms planning and development.

• Project Management & Continuous Improvement: Lead cross-site technology and process improvement initiatives, including WMS configuration, new implementations, and workflow optimization. Own cost-saving initiatives at SILC and Janesville, evaluate emerging technologies, and establish project tracking and accountability measures to deliver measurable results.

• Cross-Functional Collaboration & Resource Optimization: Coordinate with warehouse leadership, Corporate IT, PMO, HSE, Quality, Inventory, and other business partners to align priorities, secure appropriate reviews and approvals, and ensure consistent processes across sites. Optimize shared resources across locations and customer accounts while maintaining transparency and accountability for customer-funded resources.

• People Development & Cultural Leadership: Lead, coach, and develop direct and indirect team members through clear expectations, performance feedback, cross-training, and career development opportunities. Foster collaboration, adaptability, accountability, and an enterprise-wide mindset while championing the TA Way and its core values of People First, Service, Safety, Results, and Innovation.

• Partner with customer and operational stakeholders to support processes involving expandable and returnable packaging programs, including tracking, inventory visibility, asset utilization, reporting, and continuous improvement initiatives to improve efficiency and reduce cost.

Work Environment

• Work is primarily performed in an office setting, with regular engagement with warehouse operations and site leadership.

• Requires collaboration with multiple warehouse locations, Corporate IT, the PMO, and other cross-functional departments.

• May require travel to warehouse sites and occasional flexibility to support implementations, operational needs, and time-sensitive projects.

• Must be comfortable balancing multiple projects, shifting priorities, and resource constraints in a fast-paced operational environment.