Associate, Account Management

The Associate, Account Management supports the day-to-day management of key digital retail accounts, working cross-functionally with sales, marketing, operations, business intelligence, and other teams to drive transactional Film and TV revenue across digital distribution partners.

The Associate will help drive the business across new releases, catalog, pricing, promotions, and merchandising, while building strong partner relationships and providing responsive, detail-oriented account service. The role will support the development and execution of commercial initiatives, track business performance and identify opportunities and risks, and use data and marketplace insights to inform actionable recommendations.

The ideal candidate will combine strong organization and execution with commercial and analytical curiosity, proactively seeking to understand what is driving business performance, what actions can be taken, and how the team can continually improve the business and ways of working.

This position reports to the Sr. Director, Digital Platforms.

 

Essential Responsibilities:

• Serve as a key day-to-day point of contact for account partners, providing best-in-class account service through prompt, proactive, thoughtful, and detail-oriented communication.

• Help drive and maximize account performance across new releases, catalog, pricing, promotions, and merchandising by identifying opportunities and supporting the development and execution of commercial initiatives.

• Manage ongoing priorities, timelines, and deliverables, proactively identifying risks and driving issues toward timely resolution.

• Partner with cross-functional teams to execute business and retailer priorities, ensuring effective coordination and alignment across stakeholders.

• Build and maintain strong relationships with key account partners, developing an understanding of their priorities, strategies, and business needs.

• Track account and title performance against forecasts, plans, and historical benchmarks, identifying trends, opportunities, risks, and areas requiring action.

• Leverage partner sales data to understand what happened, identify key drivers and root causes, and translate findings into actionable insights, recommendations, and executive-ready reporting.

• Support sales planning and forecasting and coordinate promotional initiatives, including managing and distributing relevant materials and deliverables to partners.

• Develop a strong understanding of the transactional Film and TV business, including release windows, pricing, promotions, merchandising, retailer dynamics, competitive performance, and consumer behavior, and apply those learnings to account strategy and decision-making.

• Collaborate with international counterparts on partner initiatives and share relevant business insights and learnings across markets.

• Explore and leverage AI and other emerging tools to improve business processes, streamline workflows, enhance analysis, and support insight generation.