Client Account Manager

Develop, maintain, and manage Expeditors world-wide activities to achieve optimum business retention and development. Ensure that customers’ cross-functional and geographical operational requirements are proactively identified and serviced. Act as a revenue growth champion and orchestrator for global strategic business planning and execution by leveraging global relationships, industry knowledge, and Expeditors product, geo, and service leadership. Deliver world class business reviews and workshops tailored to your customers that drive further collaboration between Expeditors and the customers with a focus on value creation and cost reduction. Drive alignment and co-collaboration efforts in multiple geographies to identify top supply chain priorities and challenges. Work with Expeditors’ senior executives and product & geography management to create value-add solutions that are timely and relevant.

DUTIES

• Strengthen relationships with assigned accounts.

• Maintain and grow revenue of assigned accounts.

• Understand customers’ business, strategy, and our role. 

• Build unity between Expeditors’ (product, management and operations team) and the customer.    

• Penetrate organizational structure of assigned accounts and develop relationships at all levels throughout the organization - beyond the main point of contact.

• Communicate service issues and drive issue resolution - both internally and externally.

• Ensure customer satisfaction and follow-up - action items maintained and updated weekly for follow up items.

• Ensure that a functioning and agreed upon invoicing and payment process is in place.

• Assist with accounting collections when needed.

• Manage client profiles for each account.

• Create process maps to understand material and information flow.

• Maintain accurate account data - record meeting notes and follow-up/action items on a weekly basis.

• Meet face to face with customers on a regular basis to maintain customer information and satisfaction. Maintain retention meeting and review requirements - proactively plan meeting and review schedule.

• Provide technical updates and systems demos to LAM accounts.

• Collect, evaluate and present data analysis to customers at all levels within their organization. 

• Manage Business Performance Reviews for accounts.

• Identify growth opportunities business within existing accounts.

• Involve sales and operations at appropriate time to develop growth opportunities.

• Continually seek improvement in procedures and services to create more efficient and cost effective operations.

• Assist, and if needed, spearhead problem resolution for issues outside of local branch.

• Be dedicated to the success of Expeditors and the program using ethical business practices, personal commitment, passion & sacrifice, and an obsession with the fundamental details of running the business!