Senior Administrative Analyst (Technology Procurement Analyst) - ITS (SPFUC) - 1823

Project name: Enterprise Printer Services Modernization and ITS Procurement Implementation     

Under general direction, the 1823 Senior Administrative Analyst will perform advanced professional-level analytical and program management work supporting technology procurement and contracting within the San Francisco Public Utilities Commission’s Information Technology Services (ITS) Division. The position will lead and coordinate procurement operations, vendor and contract management, administrative workflow improvements, and technology asset initiatives, including the transition of SFPUC’s enterprise printer services. Working with ITS leadership, City procurement agencies, vendors, and operational divisions, the position will analyze complex procurement and operational issues, develop recommendations, and implement improvements that increase efficiency, transparency, cost-effectiveness, and compliance with City requirements. This position requires independent judgment and the ability to lead complex, cross-functional initiatives.

This is a hybrid position that currently requires four days per week in the office and allows one remote workday per week.

Essential Functions:

• Leads the assessment and transition of SFPUC’s enterprise printer services environment, including analysis of the current fleet of more than 300 printers, evaluation of usage patterns and operational needs, development of cost and utilization analyses, and coordination of vendor selection and implementation of a managed print services provider.

• Evaluates vendor management and contract management tools and solutions to improve tracking, compliance, and performance monitoring of ITS vendor relationships and agreements; research industry best practices, analyzes system capabilities, and develops recommendations for improving contract lifecycle management and vendor oversight.

• Oversees administrative workflow management for ITS procurement and contracting activities, including monitoring assignments, coordinating reviews and approvals, tracking lead times, and ensuring timely processing of Requests for Proposals (RFPs), Requests for Information (RFIs), contracts, and contract amendments.

• Leads administrative process improvements related to technology service requests, including coordinating ServiceNow request workflows and developing user training resources such as instructional guides and pre-recorded training videos to improve user understanding of waiver submissions, ticket management processes, and system navigation.

• Prepares analytical reports, briefings, and recommendations for ITS leadership regarding vendor performance, procurement activities, operational efficiency, and technology asset management.

• Supports organizational development initiatives within ITS, including participating in mentorship, professional development, and diversity initiatives that promote an inclusive and collaborative workplace culture.

• The 1823 Senior Administrative Analyst will perform other related duties as assigned.