Hospital Unit Clerk (1428) - Citywide - H00201

Under supervision, performs clerical and receptionist duties on a hospital ward or outpatient clinic, provides support to medical and nursing staff, and acts as liaison between patient and family, medical, nursing and support staff and other hospital departments.

Essential Duties

When assigned to an Inpatient Unit

• Transposes physicians' and nurses' orders and comments from notes to patients' medical history files.

• Assists in admission, transfer and discharge of patients by processing clerical forms and notifying persons or other departments concerned.

• Greets and directs visitors, physicians and hospital personnel.

• Assists patients by delivering flowers, menus and mail.

• Places telephone calls for patients.

• Orders personal items from storage upon request.

• Orders newspapers, and performs personal services for patients.

• Receives, attaches, prepares and completes medical forms and cards.

• Answers phones and places calls according to direction or need.

• Performs other related duties as assigned/required.

When assigned to an Outpatient Clinical Setting

• Schedules appointments, acts as receptionist, refers patients to appropriate clinics and locations.

• Acts as liaison between medical and nursing staff and patients.

• Requests and checks medical record charts; processes clinic forms.

• Documents patient visits by inputting information into a computer and updating demographic information.

• Receives, attaches, prepares and completes medical forms and cards.

• Answers phones and places calls according to direction or need.

• Performs other related duties as assigned/required.

For all assignments

• Depending on the position, required work shifts may include days, part-time, evenings, nights, weekends, and/or holidays.

Working Conditions

Some positions may require employees to work directly with individuals within locked jails and psychiatric facilities, the homeless population and individuals who may have or may be carriers of infectious/communicable diseases.