Spa Manager on Duty - San Mateo

We are looking for an energetic, creative, and enthusiastic Spa Manager on Duty to join the Equinox team! This is a great position for a candidate looking to make a significant impact in a growing and dynamic organization. 

The Spa Manager on Duty is responsible to help ensure a memorable experience for our Spa guests. This includes greeting guests as they enter the facilities, orientating guests to the spa facilities, and providing personal guest service. The MOD role is a learning role, wherein we are educating and preparing you for the Spa Coordinator role: 

• Under the direction of Manager, support with daily activity of Spa Operation

• Contribute towards the sales goals of the spa by increasing product and service sales 

• Provide superior customer service to all members, prospects and guests

• Maintain cleanliness and esthetic appeal of The Spa

• Able to work opening/closing shifts, work 5 days at 6 hour shifts (30 hours a week) minimum

• Assists day-to-day staffing and basic member issues relating to Spa

• Answer emails, phone calls and voicemails in a timely and professional manner

• Create and maintain professional business relationships with members and Spa guests

• Assist with managing, maintaining, and restocking of Spa inventory

• Assist with training and onboarding for new staff members

• Help create and manage staff schedules for Spa department

• Help run outreach events and programs within club to promote performance results

• Professionally and courteously communicate daily with Maintenance staff regarding Spa cleanliness

• Appropriately enforce policies and escalate to Spa Manager when required

• Other responsibilities as assigned

Qualifications

The successful candidate must have the following experience, skills, and education:

• Must possess a valid Massage Therapy or Esthetics License 

• Enthusiasm and excellent customer service skills

• Must enjoy working with people with a friendly and outgoing personality

• Able to be efficient and productive in a fast-paced environment

• Basic math and money handling skills

• Computer skills

• Must be a team player

Pay Transparency: $44.00-64 per session based on performance & tier level; $19.10/hour (non-session work).