Sales and Leasing Support Specialist

What You Will Do

• Respond to inbound and outbound customer inquiries regarding community and leasing information

• Schedule onsite appointments with leasing consultants for prospective residents

• Follow up with leads to highlight community features and encourage tours

• Initiate and manage follow-up on customer service requests

• Conduct customer surveys regarding community experience

• Contact residents regarding delinquent rent accounts

• Utilize multiple communication channels including phone, email, and online chat

• Navigate internal systems for tracking, documentation, and issue resolution

• Refer complex inquiries to senior team members or appropriate resources as needed