Director of Operations Support

The Director of Operations Support is responsible for leading a core function within operations support, driving execution, operational excellence, and continuous improvement across a large, multi-family portfolio. This role is accountable for building and leading high-performing teams, making operational decisions that support strategic goals, and ensuring the successful implementation of key initiatives.

The Director partners closely with senior leadership and cross-functional teams to align priorities, drive collaboration, and deliver measurable business outcomes. This role plays a critical part in identifying and advancing opportunities that enhance organizational performance, efficiency, and scalability.

Team Leadership & Development

• Build, lead, and develop high-performing teams through Managers and Leads

• Establish clear expectations, accountability, and performance standards

• Foster a culture of collaboration, ownership, and continuous improvement

• Coach and develop leaders to strengthen team capability and execution

• Support organizational planning, succession development, and team growth

Operational Decision-Making & Execution

• Make operational decisions that impact team performance, program execution, and cross-functional outcomes

• Translate strategic goals into clear priorities, plans, and deliverables

• Ensure initiatives are implemented effectively and deliver intended results

• Balance competing priorities and adjust plans to meet evolving business needs

• Drive accountability for execution and outcomes across teams

Program & Initiative Leadership

• Oversee implementation of key operational initiatives and programs across the portfolio

• Ensure initiatives are delivered on time, with high quality, and aligned to business objectives

• Lead mid- to large-scale projects, ensuring successful execution and adoption

• Maintain visibility into progress, risks, and dependencies across workstreams

Cross-Functional Leadership & Collaboration

• Lead cross-functional efforts to drive alignment and execution of key initiatives

• Collaborate closely with senior leadership to align priorities and achieve strategic goals

• Foster a culture of collaboration and teamwork across functions

• Influence decision-making and ensure coordination across stakeholders

• Serve as a key escalation point for complex, cross-functional challenges

Operational Excellence & Strategic Improvement

• Ensure consistent, efficient execution of operational processes, tools, and workflows

• Identify and seize opportunities to enhance organizational performance, efficiency, and scalability

• Drive initiatives that improve workflows, systems, and operating models

• Establish and reinforce best practices across teams and functions

• Lead change management efforts tied to new processes, tools, and programs

Resource & Priority Alignment

• Align team resources, workloads, and priorities to support business objectives

• Partner with senior leadership on budget planning and resource allocation

• Ensure effective utilization of resources across teams and initiatives

• Adjust resource allocation to meet shifting priorities and operational demands

Performance Management & Business Insights

• Oversee performance metrics, reporting, and outcomes across teams and programs

• Use data and insights to inform decisions, identify opportunities, and improve results

• Monitor trends, risks, and performance gaps, taking proactive action as needed

• Provide regular updates, insights, and recommendations to senior leadership