Spa Receptionist

The spa front desk plays a pivotal role in the smooth running of the spa.  As such, the Spa Concierge assumes a vital role in each and every logistical operation relating directly and indirectly to overall guest satisfaction and ultimate success of the spa.  Given the integral nature of the position, the spa concierge demeanor must be reflective at all times and of the highest standards of professionalism exemplified by IP.  A consistently positive attitude, knowledge of all facets of the operation and attention to detail are traits which our spa receptionists must possess.

• Constantly answering phones, booking appointments, checking guests in and out of the facility and completing all shift reports and paperwork accurately

• Constantly demonstrates exceptional knowledge of the spa’s treatments, products used, their benefits, and ingredients and be able to communicate these to guests

• Constantly informing guests of all services available, describing each in detail, and booking according to guests needs and preferences

• Constantly provide excellent guest services to all spa guests

• Constantly up-selling services to groups and clients to increase spa revenues

• Constantly assist guests with retail product selections and educate them on correct use

• Constantly ensuring efficient, correct and accurate POS with all tickets

• Constantly proactively monitoring the books to ensure:

• Reservations, including group reservations, are complete and correct in order to foresee and prevent problems and guest complaints

• Reservations are made with regard to productivity to reduce the amount of down time for therapists, estheticians, and salon staff.

• Constantly ascertaining satisfaction of guests upon check-out and dealing with guest complaints as appropriate

• Constantly monitoring the guest areas of spa to ensure that the front desk, retail area, locker areas, are at all times neat, orderly, and well stocked

• Constantly participating in meetings to discuss and share pertinent information with spa management and to find ways to improve guest service, product quality, and productivity

• Constantly communicate to management and pass on pertinent information regarding the facility, associates, guests, supplies/repairs needed, and other relevant information

• Constantly ensuring that service standards are met at all times for the front of spa areas including front desk, retail area, and locker areas; following all policies and procedures as provided by spa manager

• Constantly make all guests feel welcome and take ownership of simple requests

• Constantly report any guest issues

• Constantly completing special tasks deemed necessary by spa management in a timely manner and without prompting

• Constantly perform any or all duties as assigned by management

• Constantly comply with all policies and procedures

• Constantly complete all established checklists

• Constantly follow uniform and grooming guidelines

• Constantly help in all areas of the spa

• Constantly always look for organization opportunities without being asked to do so

• Constantly follow the V.I.E.W. steps on a consistent basis

• Occasionally help train new associates