Front Desk Agent / Hotel Clerk II

• Provide guests with a friendly and efficient check-in and check-out experience.

• Provide guests with general information regarding hotel, amenities, and special events.

• Sell rooms utilizing excellent customer service skills and yield management. ·

• Resolve customer complaints and answer guest inquiries regarding hotel services, events, directions, local attractions, etc. in a friendly, professional manner. · Complete all registration forms and computer input.

• Retrieve and distribute room keys.

• Calculate and print hotel bills, and accept payment for various room charges utilizing standard cash and credit procedures.

• Communicate with Executive Hosts regarding hotel stays.

• Utilize computer to run necessary reports.

• Balance all transactions at the end of shift (audit out).

• Operate manual procedures in the event of computer failure.

• Other duties as assigned by management.