Transcon Manager

Department Manager manage the department and leads the team to achieving flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, profitability and growth contributing our Vision and Mission Statement, making our promise real to all our employees and customers.

Key Deliverables

•Proactively monitor key metrics to achieve expected results, department excellence above 90%:

People - Total Commitment to Employee Satisfaction & Development.

• Timely & Valuable Performance Reviews every 12 months and 1:1s every 3 months.

• Team members to complete mandatory and 52-hrs. training per year/4.33 per month.

Operational Excellence - Drive Customer Satisfaction through Execution & Transparency.

• Operational performance KPI above 90%.

• Product OPA Audit Result.

Finance - Relentless Pursuit of Efficiency driving capacity, productivity (Increase SPP & Reduce EPS).

• OIBB Growth – 10% increase year over year and Ratio R:E = 2:1 Minimum.

• Increase department Shipment Count - 10% year over year.

• A/R within terms – 100% of A/R within 30 days of customers’ credit terms.

• Reserves - No Reserves (A/R, Provisions, Intercompany).

• Reduce EPS (Expense per Shipment).

Customers

• Revenue Growth – 10% increase year over year.

• 5% revenue diversification (New Business).

• 5% of New Revenue every year (New Logo).

• Customer Loyalty – Business reviews every 3 months score 100%.

• Customer Meetings – At least 8 face to face meetings per month.

• Customer Retention 100%.

Administration and Personnel Management:

• Exemplify and Teach Our Culture, Mission and Goals.

• Follow the 10 Critical Success Factors and the ‘What’s expected of a Manager’ guidelines.

• Servant Leadership mindset. Use team feedback to adapt and maximize the leadership capacities.

• Ensure that department is properly staffed, structured and organized and interview regularly.

• Ensure all needs and tools required are available for the Department to be successful in all areas.

• Support your team and help them develop their careers through to the next level of account management or other positions within Expeditors.

• Engage with team members daily, conduct check-in meetings regularly assisting them with ongoing feedback, coaching and mentoring.

• Be visionary as it relates to managing staff, processes and tools to be able to handle volume spikes, growth locally or supporting other branches.

• Define and establish a structure to cover operational needs of the dept., considering future growth.

• Own your self-development. Prepare, follow-up and execute on your personal development goals.

• Build healthy cross-functional relationship and work environment, promote team spirit and cohesiveness in the department.

• Ensure that company controls, policies, procedures, processes are understood and complied with.

• Support all Employee Satisfaction initiatives.

• Manage capacity and resource needs for the department.

• Define, execute and update department TBP, goals, drive execution and monitor the progress.

Operations Key Responsibilities:

•Effectively manage and monitor service execution within the Transcon department, leading and assisting our relentless pursuit of efficiency and operational excellence:

• Performance Management: Ensure oversight, including self-assessments and daily, weekly and monthly performance monitoring so that issues (root cause) are resolved proactively.

• Exception Management: Review all exceptions to drive efficiency internally (controlled) and through interacting with our customers (uncontrolled).

• Map and understand department process flow, constantly looking for areas to improve efficiency to offer customers better cycle times, service while improving margins.

• Actively participate in the optimization of systems and tools and continuously improve the efficiency, productivity and quality of the service.

• Make certain that client specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.

• Ensure proper use of all Expeditor systems and tools, especially ETMS, CRM, Transcon workflow, etc. Make certain that files are logged correctly and timely with proper codes, trace types and events.

• Ensure that all correspondence within business unit is handled timely and professionally.

• Build and maintaining strong relationships with service providers and customers.

• Manage service provider program, ensuring high-level operational efficiency and complete evaluation of service providers, as necessary.

• Stay current with developments and changes in regulations or company offerings and educate staff.

• Escalate issues to Department Manager and Branch Operations Manager timely when needed.

Sales, Marketing and Growth:

• Define business development strategy to ensure existing customer revenue growth.

• Active involvement with sales, customer retention and development, and account management globally to maintain and develop relationships with existing and new customers.

• Drive Product Pipeline to achieve Net Revenue Growth goals (10% increase year over year).

• Support Project Manager Operations, T&I, and account management teams to make certain that customer requirements are both understood and properly Transitioned and implemented.

• Respond to requests for proposal, quotation or information timely and with market competitive pricing matching the scope of service required by the customer.

• Actively participate in customer visits and calls and ensure that they are documented in CRM.

• Prepare effective customer presentations and updates.

• Active involvement and Collaboration with Corridor Business Development Mgr. and Sales teams.

Finance Excellence:

• Comply with all our policies, including the credit policy.

• Monitor the Daily Branch Revenue report (Daily) to identify and correct errors timely.

• Ensure that all files are timely and correctly billed.

• Review department P&L monthly and understand department’s net revenue and expenses incurred.

• Review and manage department profitability at the customer and file level.

• Manage and ensure that all billed not paid and paid not billed items are properly handle and closed.

• Support with the team when necessary to solve customer A/R and communicate with customers regarding either late payments or invoice discrepancies.

• Participate on the preparation of the yearly budget and manage the efforts towards meeting budget.

• Ensure Department operates in compliance with all Finance Policies, including but not limited to: Timely Invoicing, Revenue Recognition, Accounting Do’s and Don’ts, Credit, etc.

Compliance:

• Ensure full adherence to all applicable Transcon and transportation regulations, maintaining the highest compliance standards.

• Serve as a role model for integrity by consistently following company policies and promoting a culture of accountability.

• Communicate policies and regulatory requirements to ensure team understanding and compliance.

Security, Health and Safety:

• Immediatel notify the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.