Air/Ocean Import Supervisor

Air Import Supervisor leads the team and is responsible for supervising the day-to-day Operations to achieve flawless operational execution, developing a strong and reliable team infrastructure, technical expertise, knowledgeable and promotable personnel while constantly driving efficiency, profitability and growth supporting our Vision and Mission Statement, making our promise real to all our employees and customers.

Monitor the following key metrics and support to achieve the expected results:

• People: 100% Timely Employee Performance Evaluations and One on Ones

• Operational Excellence: Gross and Net Performance improvement• Daily Performance Monitoring (Net-Gross Performance)

Administration and Personnel Management:

• Follow the 10 Critical Success Factors and ‘What’s expected of a Supervisor’ guidelines.

• Ensure that company controls, policies, procedures, processes, are understood and applied

• Supports Manager managing capacity by ensuring that the team is structured and organized; consider volume spikes.

• Oversee all aspects of capacity impacting the team.

• Ensure employees have a PDP as per their skills and expertise. Develop your number 2. Assist the manager in identifying talent.

• Engage with team members conduct daily huddles to promote teamwork and cohesiveness.

• Hold regular individual check-ins for coaching and mentoring; provide and seek feedback.

• Ensure all needs and tools required are available for the team to be successful in all areas.

• Ensure coverage of operations with staff who have the appropriate certifications  

• Oversee proper onboarding of new staff and continuous training of all employees within the team.

• Team members to complete 52-hour training per year (4.33 per month) and required training timely.

• Support all Corridor TBP Employee Satisfaction initiatives.

• Escalate issues to Department Manager or Branch Manager needed.

Key Responsibilities:

Operational Excellence:

• Understand and promote District Excellence.

• Understand and promote all compliance requirements.

• Product OPA Audit Result – Perform consistently at the highest level.

• Ensure the proper understanding and use of all available resources for operations (Edoc, monitors, work boards, DFIT, ETM, ATS, CRM, OPS, SOP’s, etc.)

• Ensure the proper understanding and use of tools and analytics, including but not limited to:• Air Import Lateral

• Perfect Milestones

• Ensure proper understanding and usage of SPM reporting tools and resources and comply with the established processes.

• Monitor and continuously improve service execution according to operational milestones.

• Monitors department process flow while constantly looking for areas to improve efficiency, reduce dwell times and increase customer service.

• Monitor operational and compliance reports, understand trends discrepancies, analyze root causes and implement solutions to eliminate reoccurring errors.

• Collaboration with department Manager, manage capacity and increase productivity.

• Contribute to the implementation and optimization of systems and tools with the goal to increase SPP.

• Make certain that specific instructions are understood at the desk level to properly process shipments and invoices. Maintain SOPs updated for all customers.

• Make certain that files are logged correctly and timely with proper codes, trace types and events.

• Ensure that all correspondence is handled timely and professionally. No e-mails should go unanswered over 24 hrs. Urgencies typically require Financial Excellence:

• Assist department leadership with meeting financial growth and cost savings goals.

• Ensure compliance of all financial related policies, including our credit policy.

• Reviews AR, analyzing billing activity for accuracy and timeliness and monitoring department profitability and expenses, support work through resolution, as necessary.

• Ensure timely billing packages are timely sent (IVM).

• Review all billed not paid and paid not billed items for proper handling and closing.

• Monitor capacity to avoid and control overtime. 

Business Development:

• Maintain and develop relationships with existing customers in collaboration.

• Work with T&I and account management to make certain that customer requirements are properly documented (SOPs), understands and implemented for proper processing and invoicing.

• Assists department leadership with growing the product's business through customer retention.

• Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer. 

Security, Health and Safety:

• Immediately inform the Branch’s Health and Safety representative any unsafe condition that could put employees at risk in the workplace as well as any incident or accident.