Air Export Supervisor

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Review and support day-to-day quotations; oversee quote delegation across the team and hold quotes to the same-day response standard.

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Support with overall daily workload and moving daily shipments when needed

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Support the product by checking local charges and agreement quotes to minimize potential branch losses.

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Maintain thorough knowledge of the air export product, including Breakbulk, Gateway, and pricing.

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Backup 2nd shift operations as needed

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Partner with Lead Agent on workboard management, workload balancing, and coverage during peak activity or staff absence.

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Review monthly KPI, Q# reporting, and AIRRTS trends with the Lead Agent and keep senior leadership informed on status and risk areas.

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Own resolution management for billing disputes and corrections, and oversee accounts receivable follow-up on past-due balances

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Oversee Draft Payables to ensure they are resolved timely

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Spearhead the team’s alignment on Professional Development Plans (PDPs), partnering with the Lead Agent to ensure every agent has clear development goals and shared expectations.

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Take an active role in the transition of new business and updates to existing business.

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Grow department revenue in line with district budget targets and management expectations.

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Be open to implementing new system changes and enhancements while driving internal and external KPI performance.

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Identify and suggest system and process improvements that allow the team to absorb more volume without relying on overtime.

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Conduct or assist the Manager with Employee Performance Evaluations (EPEs) in the department.

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Conduct or assist the Manager with key staff goal setting, Professional Development Plans (PDPs), and monitoring development — including development of the Lead Agent and potential successors.

Support the Manager as required and applicable in the following areas:

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Ensure company credit procedures are followed and utilized effectively.

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Manage accounts payable to vendors (airlines, truckers, etc.) utilizing BNP or PNB reports.

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Support resolution of debit report items and unrecognized revenue.

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Promote compliance by diligently following all company policies and regulations and being the role model of integrity and pride for all employees.

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Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.

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Maintain a positive relationship with the Trade Compliance Manager and support all compliance efforts and training.

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Act as the first point of escalation for shipment, dangerous goods, and customer issues that exceed the Lead Agent’s authority.

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Other tasks/duties as deemed appropriate by your management team.

Culture

• Proactively promote the company's 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.