Munson Healthcare
Posted 2 days ago
Traverse City, Michigan, United StatesOn-site
A Day in the Life 
• Demonstrates effective customer service and interpersonal skills, utilizing problem-solving, active listening, negotiation, and consensus-building techniques while maintaining professionalism, tact, and diplomacy when addressing sensitive quality-related issues.
• Collaborates and communicates effectively with physicians, multidisciplinary teams, and other healthcare professionals. Participates in required quality collaborative meetings, Clinical Quality department meetings, and Quality and Patient Safety planning meetings.
• Works independently and efficiently while managing multiple priorities and interruptions. Demonstrates strong organizational, time management, analytical, and decision-making skills, along with initiative, creativity, and attention to detail.
• Promotes risk reduction strategies and serves as a role model for quality and patient safety throughout the organization. Collaborates with multidisciplinary teams to identify, investigate, and address patient care quality and safety concerns, events, and trends. Recommends prevention strategies and process improvements using methodologies such as root cause analysis, control and run charts, and value stream mapping.
• Maintains current knowledge of performance improvement methodologies and clinical informatics through continuing education, literature review, conference attendance, and participation in professional organizations.
• Serves as a resource to colleagues throughout the medical center and may support administrative and departmental requests in the absence of the Manager of Clinical Quality.
• Supports physician departments and medical staff peer review activities, including Ongoing Professional Practice Evaluation (OPPE) and Focused Professional Practice Evaluation (FPPE). Responsibilities may include reviewing medical records and event reporting systems, identifying and submitting cases for peer review, coordinating multidisciplinary peer review meetings, tracking attendance, documenting meeting minutes, preparing annual reports, and organizing external peer review activities.
• Conducts physician-specific focused reviews and provides patient outcomes and physician performance data to support quality improvement initiatives, credentialing, and reappointment processes. Ensures the confidentiality and integrity of all performance improvement and peer review activities in accordance with medical staff bylaws and established procedures.
• Performs other duties and responsibilities as assigned.
Real, currently open roles at Munson Healthcare, sourced from their public smartrecruiters careers page.
Florham Park, NJ, United StatesOn-site
Senior