Forward Deployed Engineer, Professional Services

We are hiring a Forward Deployed Engineer to join our Professional Services team, embedding directly with Campfire's enterprise and mid-market customers to build, configure, and ship the technical solutions that get them live and successful on our platform. Reporting to [Head of Professional Services], this is a hands-on, customer-facing engineering role — you will spend as much time in a customer's data and systems as you do writing code, translating complex business requirements into working integrations and configurations under real deadlines. 

This is not a back-office engineering role. You will be the technical face of Campfire in the room with customer engineering and IT teams, building solutions that hold up in production. 

The ideal candidate is comfortable with: 

• Writing production-quality code directly in customer environments, often under tight timelines 

• Complex data integrations (ERP, CRM, data warehouses) 

• Ambiguous, evolving requirements that shift as you learn a customer's environment 

• Being the technical face of Campfire to customer engineering and IT teams 

• Balancing hands-on building with clear technical communication to non-technical stakeholders 

Responsibilities: 

Customer Implementation & Integration 

• Build custom integrations, scripts, and configurations to connect Campfire with customer ERP, CRM, and other systems 

• Lead technical discovery with customer engineering and IT teams to scope integration requirements 

• Migrate and validate customer data into Campfire, ensuring accuracy and completeness 

• Debug and resolve technical issues that arise during implementation, in real time 

Solution Design & Delivery 

• Translate ambiguous or evolving customer requirements into scoped, deliverable technical solutions 

• Partner with Technical Account Managers and Professional Services leads to define implementation plans and timelines 

• Build reusable tools, scripts, and accelerators that speed up future implementations 

• Make pragmatic build-vs-configure tradeoffs to hit customer go-live dates 

Technical Customer Engagement 

• Serve as the primary technical point of contact for customers during implementation 

• Explain technical tradeoffs and solutions clearly to both technical and non-technical stakeholders 

• Build trust with customer engineering and IT teams through responsiveness and technical credibility 

• Represent the customer's technical environment and constraints back to Campfire's Product and Engineering teams 

Internal Collaboration & Product Feedback 

• Act as a bridge between the field and Campfire's core Engineering and Product teams 

• Surface recurring integration patterns, product gaps, and technical debt to inform the roadmap 

• Contribute to internal documentation, playbooks, and reusable implementation frameworks 

• Support Sales and Solution Consulting with technical scoping during the pre-sale process, as needed 

What Success Looks Like 

• Customers go live on time, with integrations that work reliably in production 

• Customer engineering and IT teams view you as a trusted, credible technical partner 

• Implementation patterns and tools you build get reused across future customer engagements 

• Product and Engineering gain clear, actionable feedback from real customer environments 

• Professional Services engagements are technically sound and set customers up for long-term success