Social Work Specialist (2916) – County Adult Assistance Program (CAAP) – Human Services Agency (168483)

Under direction, the 2916 Social Work Specialist in the CAAP CHS Case Management Program provides case management services to eligible recipients of CAAP. They conduct assessments with clients, help clients navigate the application process for disability benefits, and refer clients to the appropriate community resources to support physical and mental well-being. The essential duties include, but are not limited to:

• Provide case management services to CAAP clients.

• Assess clients’ situation through conducting interviews, performing biopsychosocial assessments, collecting medical and psychiatric records, contacting physicians, psychologists and other community providers and evaluating all information to determine disabling conditions, substance use, mental health issues or other barriers to employment.

• Summarize clients’ functional limitations and make referrals to community services. Collaborate with physicians, psychologists, Social Security Administration (SSA) representatives, and other stakeholders involved with client’s case.

• Educate and help clients navigate through the Social Security Administration (SSA) and Cash Assistance Program for Immigrants (CAPI) application process for disability benefits.

• Serve as liaison with Social Security Administration, State Department of Social Security, and other governmental organizations. Maintain contact with disability examiners in order to fulfill requests for additional documentation

• Utilizes clinical interview techniques that include the ability to establish rapport, to manage anxiety and other emotions that may occur when discussing sensitive issues and utilize de-escalation and crisis management techniques when indicated.

• Treat clients and staff with respect and dignity.

• Stays abreast of relevant federal, state, local and departmental policies, procedures, rules and regulations related to Supplemental Security Income (SSI), Social Security Disability Insurance (SSDI), Cash Assistance Program for Immigrants (CAPI), and Immigration, and attends periodic seminars related to mental health, medical conditions, and drug addiction.

• Participate in weekly case presentations discussing client problems, diagnoses, and plans.  Assist the training of new staff members.