Assistant Executive Director - SpringRidge

The Assistant Executive Director, in the absence of the Executive Director, is responsible for the day-to-day administration of program and financial operations; planning, development, implementation, evaluation and improvement of program services; management of staff; and the delivery of high-quality services and care.  The Assistant Executive Director performs all responsibilities in a manner that is consistent with the community’s operating and service philosophy. Responsible for attaining budgeted NOI and assuring compliance to all regulatory and similar requirements.

Essential Duties:

• Demonstrates work habits that support the organization's mission to create and maintain distinctive, service-enriched housing environments for America's senior population.  Supports the community's programs to encourage resident independence, well-being, and opportunity for personal growth.

• Assures the provision of high-quality services needed and/or desired by residents.

• Demonstrates an appreciation of the heritage, values, and wisdom of the resident and an understanding of the aging process.

• Attains and/or maintains ongoing compliance with appropriate local, state, federal, regulatory, and/or accrediting body standards.  Ensures that the program is prepared for inspection by regulatory agencies through regular auditing and updating of program policies and procedures, medical records documentation, environmental standards, etc.

• Responsible for attaining and/or maintaining the targeted occupancy levels and financial performance.

• Monitors all departmental performance and service delivery in order to maximize resident retention and quality assurance.

• Availability to residents and families in order to optimize communication and resident retention.

• Promotes team building through participation and leadership. Promotes staff participation and involvement in day-to-day operations and decision making. 

• Ensures a safe and sanitary environment for residents and employees. Investigates incidents, identifies safety hazards, and institutes corrective action in a timely manner. 

• Participates in orienting new staff to the community and working with them, supports their services and contributions to the community.

• Helps develop in-service training and ongoing training of staff in order to provide high quality service.

• Strives to attain excellence in customer satisfaction through ongoing solicitation and measurement of resident feedback, implementation of customer suggestions, interactive problem solving with resident and family members.

• Prepares and administers the annual budget.  Monitors and maintains cost control in all departments. 

• Ensures that all reports are consistent with SRG’s corporate guidelines and prepared timely.

• Initiates and assures maintenance of accurate payroll records.

• Assures proper maintenance of the facility and the grounds.

• Prepares, analyzes, secures and monitors agreements with venders and service contractors.

• Provides ongoing support, direction, supervision, and feedback regarding job performance of all staff, including contracted staff and volunteers.

• Makes an active contribution towards improving community relations, increasing public regard and overall awareness of the senior living community.

• Monitors, on a routine and ongoing basis, key measurable indicators of daily operations.

• Maintains appropriate levels of confidentiality.

• Continues to expand his/her knowledge of senior living and the needs of the elderly by attending educational seminars and involvement with industry related professional organizations as approved and/or directed by the Executive Director and/or Designee.