Massage Therapist

The Massage Therapist is responsible for guest satisfaction in the spa by performing services to the best of their ability and maintaining spa standards throughout all procedures.  In addition, appointments will occur at reserved times with no delay.  The Massage Therapist will maintain the cleanliness of the treatment rooms and prep rooms in a professional manner at all times and follow all established protocols and checklists to enhance the operation and guest experience.

• Constantly demonstrate exceptional knowledge of the spa’s massage and body treatments and the products used, their benefits, and ingredients and be able to communicate these to guests.

• Constantly provide excellent massage and body treatment services to all spa guests.

• Constantly follow all established treatment protocols for the proper and consistent execution and do so within specified timeliness and without deviation.

• Constantly assist guests with retail product selections and educate them on correct use.

• Constantly notify spa desk personnel of service upgrades and / or changes.

• Constantly greet all guests who enter the spa and display knowledge of services available.

• Constantly display meticulous professional appearance and conduct at all times with both guests and employees.

• Constantly make all guests feel welcome and take ownership of simple requests.

• Constantly meet or exceed retail goals.

• Constantly report any service issues immediately.

• Constantly assist in other areas of the spa as needed including reception, spa attendant duties and retail areas without being prompted to do so.

• Constantly maintain equipment and supplies on a daily basis.

• Constantly maintain all work related areas in accordance with room standards.

• Frequently provide demonstration of massage and body treatments and assist in services training for other hotel personnel.