E-Commerce Logistics & Warehouse Specialist - Eataly Corporate

We are seeking a detail-oriented and proactive E-commerce Logistics & Warehouse Specialist to join our team. This hybrid role will oversee the end-to-end logistics of our e-commerce operations, including order fulfillment, returns management, carrier coordination, and inventory control, while also supporting retail warehouse operations. The ideal candidate will ensure seamless collaboration between e-commerce and warehouse teams, maintaining accuracy, efficiency, and customer satisfaction.

Responsibilities:

• Monitor and track e-commerce orders from placement to delivery, ensuring timely fulfillment and resolving any delays or issues.

• Manage the entire returns process, including receiving, inspecting, restocking, and refund processing, while maintaining accurate records.

• Liaise with shipping carriers (e.g., FedEx, UPS, DHL) to negotiate rates, resolve delivery issues, and ensure compliance with shipping policies.

• Coordinate with suppliers and internal teams to ensure optimal stock levels for e-commerce, preventing stockouts or overstock situations.

• Verify and process invoices from carriers and suppliers, ensuring timely payments and resolving discrepancies.

• Track and report on KPIs such as order accuracy, delivery times, return rates, and carrier performance.

• Identify inefficiencies in e-commerce logistics workflows and propose/implement solutions to enhance productivity, reduce costs, or improve customer experience.

• Manage warehouse operations and coordinate B2B customer orders, while providing operational support to retail stores, ensuring timely fulfillment and effective communication across all channels.

• Monitor retail stock levels, conduct regular audits, and reconcile discrepancies between system records and physical inventory.

• Assist in receiving, storing, and organizing retail inventory, ensuring efficient space utilization and easy accessibility.

• Investigate and resolve inventory discrepancies (e.g., shortages, overages, or misplaced items) in collaboration with the Warehouse Manager.

• Coordinate transfers between warehouse locations or channels (e.g., retail to e-commerce) as needed.

• Participate in or lead cycle counting initiatives to maintain inventory accuracy.

• Work closely with the Supply Chain team to align e-commerce and warehouse operations with broader business goals.

• Communicate proactively with Customer Service to address logistics-related inquiries or complaints.

• Support Procurement and Finance teams with data and insights for demand planning and budgeting.