Critical Logistics Services Coordinator

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the CLS Department

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow within required time expectations – focus on time critical cargo shipments.

• Ensure accurate and timely data entry into our operational system - process AWBs and BLs. 

• Track and Trace Export and Import files and reporting.

• Use operational workflows on daily basis.

• Ensure arrival notices are communicated in timely manner to customer and overseas offices.

• Ensure accurate and timely client and Service Providers billing.

• Interact with our customers in arranging their international shipments, meeting customer service standards.

• Contribute to maintaining good relationships with suppliers (Airline carriers, trucking companies and others involved)

• Meet compliance at all times with internal and external regulations in accordance with government regulations - complete EEIs. 

• Understand department process flow, looking for best practices to improve operational efficiency and productivity.

• Ensure all customers standard operating procedures are in place and updated.

• Meet KPI standards in accordance with the Company's procedure.

• Overseas communications, timely responses to emails and phone requests (internal and external)

• Perform basic warehouse functions including but not limited to manual or machine operated cargo handling, labeling and loading/off-loading.

Reporting Structure

• CLS/AOG Lead, Supervisor and Manager