Manager, Global Technology - Operational Data

Why This Role Matters 

The Manager, Operational Data leads the team as they develop solutions for the handling, movement, and storing of operational (transactional) data across multiple Expeditors business domains. This role is accountable for delivering business outcomes through effective team leadership, operational execution, technical guidance, and talent development. 

Working closely with a Technical Product Manager and technical and business stakeholders, this role helps establish priorities, remove obstacles, and ensure successful delivery of work aligned with organizational objectives. The work directly supports the ownership, consolidation, and scalability of operational data used at a transactional level across the company. 

Team and Technology 

The Operational Data team consists of seven engineers responsible for owning operational data used at a transactional level across the company. The team develops solutions for handling, moving, and storing operational data across multiple business domains while partnering closely with a Technical Product Manager to understand and set work priorities. 

The team supports the merging of legacy and migrated data into a single location and ensures APIs meet latency requirements needed when scaling into a migrated environment. Technologies and platforms include Postgres, GraphQL, backend and middleware software platforms, Expeditors Core Platform (ECP), and transactional tenants. The role partners with Engineering, Architecture, Product, Security, Operations, Infrastructure teams, business stakeholders, and internal customers. 

What Success Looks Like 

• Build and support a fully functional, high-performing team with the expertise and skillsets needed across the Operational Data environment. 

• Support creation and maintenance of an API library that meets customer data and latency needs.  

• Support creation and maintenance of a relational table blending legacy, third-party, and migrated data.  

• Deliver business outcomes through effective team leadership, operational execution, and technical guidance.  

• Build a collaborative, high-performing team focused on continuous improvement and long-term effectiveness.  

Key Areas of Impact 

Team Leadership and Development 

• Lead and develop a team of seven engineers, creating an environment that supports accountability, engagement, collaboration, continuous learning, knowledge sharing, and cross-training. 

• Establish clear expectations, provide regular coaching and feedback, support career development, and participate in hiring, onboarding, and retention efforts.  

Technology Delivery and Execution 

• Accountable for team commitments and delivery outcomes across operational data solutions, including API libraries, relational data platforms, and operational data ownership initiatives.  

• Prioritize and coordinate work with the Technical Product Manager, identify risks and dependencies, resolve obstacles, and balance delivery expectations with long-term maintainability and operational stability.  

Operational Excellence 

• Monitor operational health and support continuous improvements to team processes, quality, reliability, effectiveness, and sustainable delivery practices.  

• Ensure APIs meet latency requirements needed when scaling into a migrated environment and support the integration of legacy, third-party, and migrated data into unified solutions.  

Technical and Strategic Direction 

• Provide technical guidance, support informed decision-making, and ensure solutions align with established engineering principles, standards, and architectural direction.  

• Partner with architects, technical leaders, and peer managers to evaluate technical approaches and trade-offs while encouraging automation, operational excellence, and continuous improvement.  

Stakeholder Partnership 

• Partner with technical and business stakeholders to establish priorities, remove obstacles, and ensure successful delivery aligned with organizational objectives. 

• Build productive working relationships across Engineering, Architecture, Product, Security, Operations, Infrastructure teams, business stakeholders, and internal customers to align priorities and improve delivery outcomes.  

Resource and Vendor Alignment 

• Manage team resources, participate in workforce planning and resource allocation discussions, and monitor work capacity to ensure resources are aligned with business needs.  

• Coordinate with vendors, partners, or service providers when needed to support team objectives.  

This position is on-site and will reside in the greater Seattle, WA. area at one of the following locations depending on availability. Candidates must be local or willing to relocate. Relocation assistance is not offered for this position. 

• Downtown Seattle 

• Federal Way 

• Lynnwood 

• Bellevue (Factoria)