Director Operations Support & Assets

The Director of Operations Support & Assets serves as the executive authority for network-wide physical asset management, inventory controls, and campus operational readiness. Accountable for driving the network-wide 'I have the supplies and materials to do my job' (Q12) employee engagement metric, this role acts as the strategic architect of the overall staff experience, designing operational systems that eliminate friction and enable school and central office teams to focus on instructional excellence. Reporting to the Senior Director Operations Project Management, the Director leads the overarching operational frameworks, technology-enabled inventory systems, and asset lifecycles across all schools and central office  central office environments. Directing a team of four Operations Support & Asset Managers across four cities, this leader drives cross-functional strategy and alignment with School Leadership, Operations, Finance, Procurement (including Amazon), Talent, Academics, and IT to deliver seamless, highly responsive operational support.

ROLE RESPONSIBILITIES: 

Network-Wide Asset Strategy, Governance & Operations Support

• Architect and lead the network-wide physical asset strategy, establishing standardized SOPs, inventory control policies, workroom governance, and asset lifecycle tracking across all 40+ school sites.

• Establish expectations and operational frameworks for staff workroom logistics, budget management, PTO/coverage models, and central office support hours in schools.

• Design communication and change management loops to socialize operational updates, ensuring campus staff understand and feel supported by resource allocation systems.

• Design and facilitate training for school based asset leads.

• Govern operational service delivery standards, key performance indicators (KPIs), and service-level agreements (SLAs) for non-tech assets.

• Manage end to end process for school uniform procurement and ID systems, including vendor management, school workflow, and family experience.

• Manage non-tech supply chains, warehouse operations, multi-site moves, and central office workplace culture and logistics.

• Architect and govern the end-to-end curriculum and furniture supply chain strategy, overseeing procurement forecasting, adoption-aligned ordering, centralized warehousing, and just-in-time delivery to campuses to ensure zero instructional downtime.

Systems Architecture & Data Analytics

• Build, scale, and optimize robust data tracking systems and predictive inventory models for all staff support functions and non-tech physical assets.

• Synthesize feedback from network-wide survey processes to address support gaps and directly impact the Q12 'supplies and materials' engagement metric.

• Establish and execute a routine audit schedule for campus workroom readiness, asset utilization, and supply chain efficiency across 40+ sites.

• Synthesize operational analytics and inventory trends to present regular operational dashboards and strategic recommendations to executive leadership.

• Formalize long-term capital planning for asset replacement cycles grounded in ROI and cost-per-pupil.

• Lead formal root-cause reviews and rapid remediation protocols following significant supply chain failures or campus stockouts to prevent future instructional downtime.

Full Team Leadership & Cross-Functional Alignment

• Provide direct people leadership, coaching, goal-setting, and professional development for a distributed team of 4 Operations Support & Asset Managers across 4 cities.

• Partner cross-functionally with Finance, Procurement, Academics, Talent, and IT leadership to integrate asset lifecycles with network budgeting, instructional adoption, and technical setups.

• Drive accountability across cross-functional partners who manage touchpoints in the supply chain to maintain alignment with operational goals and service level expectations.

• Foster a service-oriented operational culture, maintaining responsive and proactive support channels for school leaders and campus staff.

• Develop and execute a strategic workplace culture and team recognition framework, designing scalable routines and engagement initiatives that boost morale, foster community, and strengthen central office staff retention.