Manager of Operations Support & Assets

The Operations Support & Asset Manager serves as the frontline engine for operational excellence across assigned school sites. This role is responsible for the day-to-day tactical execution of the network’s supply chain, inventory management, and internal staff support protocols. You are the "boots on the ground," ensuring that curriculum, furniture, and essential materials are accurately tracked, delivered on time, and managed in compliance with network-wide standards. You bridge the gap between central operational strategy and the daily realities of school-site performance, directly impacting the staff experience and instructional continuity.

ROLE RESPONSIBILITIES: 

Curriculum & Asset Logistics

• Oversee daily warehouse operations, optimizing inventory accuracy, spatial utilization, and facility layout to maintain maximum workflow efficiency.

• Manage the physical lifecycle of curriculum and instructional materials, from receipt at the warehouse to final delivery and organization in school classrooms.

• Receive, inventory, pack, and delivery curriculum, instruction materials, and standards school furniture from warehouse to schools.

• Execute scheduled campus workroom and asset readiness audits across assigned school sites, tracking compliance with network SOPs and proactively solving problems when gaps are identified

• Serve as the point of contact for campus leaders regarding incoming curriculum, standard school furniture, and supplies, ensuring that deliveries align with instructional timelines and just-in-time needs.

• Oversee the movement, repair, tagging, and retirement of non-tech assets (furniture, office supplies,etc) at the campus level, ensuring all items are documented in Incident IQ (IIQ).

School Operations Support

• Act as the primary operational partner for campus-based asset leads, providing guidance on workroom logistics, asset tracking, budget execution, and staff support workflows.

• Monitor and coach campus staff on standard operating procedures for inventory management to ensure consistent operational environments across all assigned schools.

• Rapidly troubleshoot operational asset hurdles (e.g., procurement bottlenecks, missing materials, facility support needs) to minimize disruptions to the instructional day.

• Coordinate campus-level execution of school uniform fulfillment and student/staff ID issuance, resolving distribution roadblocks and supporting front-office operations.

• Serve as the first point of escalation for campus supply chain disruptions or inventory stockouts, rapidly deploying mitigation measures and logging incident details to inform root-cause analysis.

Central Operations Support

• Manage office supplies, printers, and workroom needs for central offices

• Manage mail and package receipt and delivery for central office staff

• Answer central office phones and/or voicemails, routing to appropriate staff member

• Serve as the first point of escalation for central office supply chain disruptions or inventory stockouts, rapidly deploying mitigation measures and logging incident details to inform root-cause analysis.

• Rapidly troubleshoot operational hurdles (e.g., printer outages, missing materials, facility support needs) to minimize disruptions to the work day.

• Synthesize feedback from network-wide survey processes to address support gaps and directly impact the Q12 'supplies and materials' engagement metric for central office staff.

Systems & Data Management

• Act as an expert user of Incident IQ for asset team, ensuring that all operational requests and asset moves are accurately logged, tracked, and updated in real-time.

• Maintain rigorous data entry practices for all inventory and supply requests, providing the Director with the clean, reliable data needed for network-wide trend analysis.

• Track and report on campus-specific fulfillment metrics, helping to identify "hot spots" where Q12 supplies and materials sentiment may be at risk.

Network & Stakeholder Collaboration

• Foster a service-oriented mindset on campuses by being a visible, responsive, and solution-focused partner to teachers and school leadership.

• Implement workplace culture and team recognition framework, designing scalable routines and engagement initiatives that boost morale, foster community, and strengthen central office staff retention.

• Manage seasonal staff to support summer curriculum and instructional material inventory and delivery

• Collaborate with internal stakeholders and vendors to ensure all staff have the supplies and materials needed to do their jobs