Sales Operations Planning Analyst

Who we are

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote-first work, and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands..

Hiring and how we work

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Also, while we are a remote-first company, you may be asked to report in person on an ad-hoc basis for team gatherings, functional off-sites or customer meetings. .

See yourself at Twilio

Join the team as Twilio’s next Sales Operations, Planning Analyst

About the Job

Twilio is seeking a data-driven, strategically minded individual to join our Strategic Operations pillar within Sales, Operations, and Enablement. Reporting directly into the Strategic Operations team, this role sits at the intersection of business strategy, sales planning, and advanced analytics.

You will lead our target-setting process and align customer segmentation with broader GTM organizational objectives. This role goes beyond standard schedule management; you will define our operational "North Star"—ensuring targets are ambitious, achievable, and backed by robust analytical modeling, forecasting, and data infrastructure.

Responsibilities

In this role, you’ll:

• Lead the annual and semi-annual target-setting cycles for the global sales organization

• Present target proposals, growth opportunities, and complex data insights to senior leadership using clear, data-backed narratives.

• Develop and refine the sales customer segmentation model

• Extract actionable insights from large, complex datasets using advanced analytical and statistical methods to optimize revenue efficiency.

• Work closely with Sales, Finance, Product, Systems, and HR to align operational metrics with overall corporate strategy.

• Develop, maintain, and automate dashboards & reporting to track important planning outcomes including target accuracy and territory outcomes

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 6+ years of combined experience in Strategic Operations, Sales Operations, Revenue Operations, or Data Analytics within a fast-paced technology environment.

• Proven track record of leading target-setting cycles and planning frameworks for a GTM organization.

• Hands-on expertise in data visualization tools (e.g., Tableau, Looker).

• Demonstrated ability to translate complex analytical findings into strategic, business-focused recommendations for leadership.

• Strong project management skills, including experience managing cross-functional dependencies and scoping requirements.

• Deep understanding of core GTM processes & metrics (productivity, pipeline conversion, forecasting).

Desired:

• Proficiency in SQL and relational database concepts, with experience using Python or R for statistical analysis and modeling.

• Excellent written and verbal communication skills.

• Ability to influence and build effective working relationships with all levels of the organization.

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location..

Compensation

*Please note the salary range information provided applies only to candidates residing in California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State due to local requirements. Compensation for candidates in other locations will be discussed during the hiring process. Please note that hiring for this role is not restricted to the locations listed above.

The estimated pay ranges for this role are as follows:

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $128,560 - $160,700.

• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $136,000 - $170,000.

• Based in the San Francisco Bay area, California: $151,120 - $188,900.

• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until December 31, 2026, but may change based on business needs.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.

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Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.