Knowledge Manager

**This position is contingent upon award of contract** 

SOSi is seeking a Knowledge Manager. The Knowledge Manager leads business process development by designing, implementing, and optimizing knowledge management systems that enhance data operations. They support the creation, testing, migration, documentation, maintenance, and daily operation of customer record-keeping and data management. Knowledge Managers develop and execute a comprehensive KM strategy, coordinate resources (tools and data), and manage hardware and software requirements.

Essential Job Duties

• Manage and maintain email distribution lists.

• Manage Active Directory.

• Design, implement, and administer the organization's knowledge management platforms (e.g., SharePoint sites, wikis, intranets, databases).

• Develop and manage the information architecture and taxonomy (i.e., the structure and tagging system) to ensure content is organized logically and easily searchable.

• Oversee the content lifecycle by ensuring information is reviewed, updated for accuracy and relevance, and properly archived or deleted when obsolete.

• Train and onboard employees on how to use knowledge management tools and adhere to established processes.

• Act as a champion for a knowledge-sharing culture, advocating for the benefits and encouraging participation across all departments.

• Analyze user feedback and platform analytics to identify pain points, improve the user experience, and guide future KM developments.